Teva Evans
Summerton,SC
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Sykes, where I achieved a significant increase in customer satisfaction ratings. Skilled in Microsoft Excel and adept at resolving complex issues, I excel in fast-paced environments, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Burger Chick
04.2021 - 05.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Hardee's
04.2021 - 10.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Welcomed customers and helped determine their needs.
Restaurant Server
Zaxby's
01.2017 - 03.2019
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Customer Service Representative
Sykes
03.2016 - 07.2016
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Addressed high-priority customer problems empathetically, achieving rapid resolution and preserving brand reputation.
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High school or equivalent -
Manning High School
Manning, SCSkills
- Customer Service
- Training
- Fast learner
- Sales
- Organizational Skills
- Powerpoint
- Microsoft Excel
- POS
- Cooking
- Restaurant experience
- Kitchen Experience
- Serving Experience
- Microsoft Word
- Catering
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Cashier
Burger Chick
04.2021 - 05.2022
Cashier
Hardee's
04.2021 - 10.2021
Restaurant Server
Zaxby's
01.2017 - 03.2019
Customer Service Representative
Sykes
03.2016 - 07.2016
High school or equivalent -
Manning High School
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