Summary
Overview
Work History
Education
Skills
Quote
Timeline
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Tevaris Boyd

Charlotte,NC

Summary

Proven to excel in high-pressure environments, I significantly enhanced guest satisfaction at Cloud Southend by leveraging my exceptional communication skills and multitasking proficiency. My adeptness in reservation coordination and customer service expertise led to a noticeable improvement in efficiency and team collaboration. With a background in both hospitality and grooming services, I bring a unique blend of hard and soft skills to any team.

Overview

10
10
years of professional experience

Work History

Host

Cloud Southend
12.2021 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Developed rapport with regular patrons to foster sense of community within establishment.
  • Completed daily side work and opening and closing duties without fail.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Barber

Premier Grooming Lounge
07.2016 - 11.2021
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
  • Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
  • Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
  • Styled hair according to customer preferences.
  • Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
  • Consistently received positive performance reviews from guests.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
  • Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
  • Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
  • Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
  • Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.
  • Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.

Student

No Grease Barber College/ Just For Barber College
01.2015 - 06.2016
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Collaborated on group projects to complete professional deliverables.
  • Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
  • Completed rigorous readings as directed to support unit learning goals.
  • Championed a growth mindset culture within the classroom, inspiring students to embrace challenges and persevere through obstacles in pursuit of their academic goals.
  • Organized extracurricular activities to broaden students'' exposure to new skills, experiences, and career paths.
  • Mentored struggling students through personalized tutoring sessions, resulting in improved academic performance.
  • Collaborated with student organizations to host inclusive social events, fostering sense of community.
  • Provided tutoring in subject-specific areas, elevating peers' academic performance.

Education

Business Management

Central Piedmont Community College
Charlotte, NC

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Adaptable to change
  • Team player mentality
  • Exceptional communication
  • Detail Oriented
  • POS Software
  • Server Support
  • Guest Relations
  • Reservation coordination
  • Up-selling techniques
  • Promotional knowledge
  • First Aid Training
  • Foreign language skills
  • Group reservations management
  • Event Planning Assistance
  • Effective Multitasking
  • Customer service expertise
  • Cleaning and sanitation
  • Interactive communication skills
  • Phone Etiquette
  • Food safety understanding
  • Hospitality service expertise
  • Payment Processing
  • Restaurant Operations
  • Upselling
  • Customer-Oriented
  • Staff Training
  • Suggestive Selling Techniques
  • Teamwork and Collaboration
  • Problem-Solving

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Host

Cloud Southend
12.2021 - Current

Barber

Premier Grooming Lounge
07.2016 - 11.2021

Student

No Grease Barber College/ Just For Barber College
01.2015 - 06.2016

Business Management

Central Piedmont Community College

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Tevaris Boyd