Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tevia Flores

Phoenix,AZ

Summary

Dynamic and detail-oriented professional with a proven track record at Geodis, excelling in order picking and processing. Recognized for enhancing order accuracy and efficiency through meticulous attention to detail and effective teamwork. Adept at problem-solving, consistently exceeding performance targets while maintaining high-quality standards in fast-paced environments.

A customer service professional with proven track record in delivering exceptional communication and problem-solving skills. Adept at managing diverse client needs and resolving issues promptly, fostering reliable and supportive environment. Known for collaborative team efforts and adapting to dynamic operational requirements, ensuring optimal service outcomes.

Professional call center operator with solid experience in managing high-volume inbound and outbound calls. Skilled in effective communication, problem-solving, and customer service. Strong focus on teamwork and adaptability to meet changing demands. Reliable and results-driven with knack for multitasking and maintaining composure under pressure.

Qualified Desired Position with expertise in managing high-volume inbound calls and delivering top-tier customer service. Efficiently handled client inquiries, resolved issues, and ensured seamless communication, contributing to operational success. Demonstrated proficiency in multi-tasking and active listening skills to enhance customer satisfaction.

Experienced with coordinating and managing high-call volumes in fast-paced environment. Utilizes effective communication and problem-solving skills to address and resolve customer inquiries efficiently. Track record of maintaining calm demeanor under pressure while ensuring customer satisfaction and operational excellence.

Friendly and positive Answering Service Operator with successful career in call center settings. Proven success processing high volume of calls and maintaining efficiency in fast-paced environments. Dedicated to resolving customer issues quickly and thoroughly for excellent service.

Articulate Answering Service Operator with Number years of experience in fast-paced call center settings. Offering excellent communication skills and quickly building rapport with callers.

Caring and helpful Answering Service Operator with Number-year progressive career in call center settings. Passionate about helping customers and meeting needs through effective communication and proactive conflict resolution. Known for consistent positive attitude and dedication to customer satisfaction.

Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

16
16
years of professional experience

Work History

Picking Packer

Geodis
Phoenix, AZ
11.2023 - 12.2024
  • Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
  • Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
  • Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
  • Pulled orders quickly to maintain demanding productivity goals.

Answering Service Operator

Boulder Communications
Phoenix, AZ
10.2008 - 07.2020
  • Transcribed and relayed written and verbal messages to personnel accurately.
  • Managed high volume of inbound calls while documenting interactions in company database.
  • Delivered exceptional service under pressure without compromising quality or efficiency.
  • Collaborated on continuous improvement initiatives to optimize service delivery processes.
  • Maintained high-quality service standards with adherence to company policies.
  • Supported team during peak hours for smooth operations and timely responses.
  • Resolved customer issues through thorough research and problem-solving techniques.
  • Earned recognition for exceeding performance metrics related to call quality and documentation accuracy.

Education

High School Diploma -

North High School
12st And Thomas, Phoenix Az

Skills

  • Order picking and processing
  • Shipping and receiving
  • Warehouse operations
  • Inventory tracking and recordkeeping
  • Product packaging and labeling
  • Attention to detail
  • Customer service and relationships
  • Teamwork and collaboration
  • Problem-solving and critical thinking
  • Adaptability and flexibility
  • Stocking
  • Customer service
  • Empathy and patience
  • Strong organization
  • Customer communications
  • Building relationships
  • Professionalism and courtesy
  • Stress tolerance
  • Data entry proficiency
  • Client communications
  • Typing speed
  • Quality standards
  • Call routing
  • Message taking
  • Outbound calls
  • Call records
  • Documenting correspondence
  • Message documentation
  • Strong problem-solving skills
  • Documenting calls
  • Verbal communication skills
  • Operating telephones
  • Reporting and documentation
  • Language proficiency
  • Telephone operation
  • Call reception
  • Data entry and tracking
  • Excellent phone demeanor
  • Computer skills
  • Clear communication
  • Typing skills
  • Flexible schedule
  • Front desk management
  • Client service
  • Call transfers
  • Call transferring
  • Call follow-up
  • Teamwork
  • Problem-solving
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Decision-making

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Picking Packer

Geodis
11.2023 - 12.2024

Answering Service Operator

Boulder Communications
10.2008 - 07.2020

High School Diploma -

North High School
Tevia Flores