Tevin Brown
Garland,TX
Summary
Over 2 years of experience as a courier working with small to large companies. Works hard to exceed employer and customer expectations. Interacts well with team. Will-do attitude. Reliable, hardworking, easily adapts to new situations and works well under pressure. Always handles frustrated customers with professionalism and positive attitude. Eager to provide high level of service and promote affirmative experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals
Overview
6
6
years of professional experience
Work History
Courier
Lone Star Overnight
Dallas, TX
03.2020 - 09.2022
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Delivered all items in timely manner.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Tracked delivery information, mileage and fuel use while on shift.
- Reported suspected mechanical issues quickly to supervisor for remediation.
Deli Associate
Tom Thumb
Garland, TX
08.2018 - 11.2020
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Learned other teammates' work tasks to train as backup.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Fast Food Team Member
McDonald's
Garland, TX
01.2017 - 08.2018
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Examined trays to check contents for required items and complete orders.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
South Garland High School
Garland, TXSkills
- Business Processes and Procedures
- Excellent Driving Skills
- Coordinating Efficient Routes
- Heavy Lifting
- Handheld Scanning Devices
- Logistics and Transportation
- Smartphone Usage
- Attention to Confidentiality
- Mileage and Service Logs
- Customer Service
- Critical Thinking
- Route Planning
Timeline
Courier
Lone Star Overnight
03.2020 - 09.2022
Deli Associate
Tom Thumb
08.2018 - 11.2020
Fast Food Team Member
McDonald's
01.2017 - 08.2018
High School Diploma -
South Garland High School
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