Tevin Bryant
Lynnwood,WA
Summary
Professional with high standards and strong focus on results, ready for the role of Account Administrator. Known for effective collaboration, adaptability, and reliability in dynamic environments.
Overview
10
10
years of professional experience
Work History
Associate Retail Account Administrator
Nintendo of America, Inc.
11.2024 - Current
- Engaged in triaging for the Publisher and Developer Relations department to ensure support of third-party publishers.
- Approved and generated orders of retail digital codes to meet release deadlines and strengthen the relationship between publishers externally and other departments internally.
- Assisted with improving efficiency and accuracy when engaging in daily and more involved tasks within the retail team
Branch Customer Service Coordinator
TTI, Inc.
02.2023 - 11.2024
- Maintained customer satisfaction with professional management of complex escalated customer concerns
- Developed and maintained relationships to promote rapport with customers
- Handled sensitive situations involving dissatisfied customers by offering personalized solutions tailored to their unique needs
Xbox Safety Investigator/ Gaming Safety Specialist
Apex Systems, LLC
05.2021 - 01.2023
- Addressed violations by users of Xbox products and issuing enforcement after confirming a violation has occurred
- Achieved promotion to Specialist role, which included escalated situations that occurred on the platform to help maintain and exceed the 95% resolution rating
Consumer Back Office/Tier 1 Phones/Customer Service Supervisor
Nintendo of America, Inc.
12.2016 - 05.2021
- Drove customer satisfaction to 95% with swift and successful handling of escalated complaints
- Achieved and stayed in the top 10% of performers of the Supervisor team during my time here
- Assisted with the training program for incoming customer service agents, as well as shadowing and being shadowed by supervisor trainees
- Selected to be a part of the Consumer Insights team, which oversaw customer reactions to news and products related to the company
Teller I/Personal Banker/ Administrative Assistant
Community Bank of Florida/Center State Bank
04.2015 - 12.2016
- Recommended beneficial products and services to customers, consistently exceeding daily goals
- Delivered exceptional service with friendly approach to retain and acquire customers
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Identified suspected fraud based on behavioral and transaction markers
Education
Bachelor of Science (B.S.) - Entertainment Business
Full Sail University
Winter Park, FL11.2012
Skills
- Interpersonal Skills
- Conflict Resolution
- Time Management
- Quality Assurance
- Order processing
Timeline
Associate Retail Account Administrator
Nintendo of America, Inc.
11.2024 - Current
Branch Customer Service Coordinator
TTI, Inc.
02.2023 - 11.2024
Xbox Safety Investigator/ Gaming Safety Specialist
Apex Systems, LLC
05.2021 - 01.2023
Consumer Back Office/Tier 1 Phones/Customer Service Supervisor
Nintendo of America, Inc.
12.2016 - 05.2021
Teller I/Personal Banker/ Administrative Assistant
Community Bank of Florida/Center State Bank
04.2015 - 12.2016
Bachelor of Science (B.S.) - Entertainment Business
Full Sail University
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