Tevin Consiglio
Pittsburgh,PA
Summary
Brings a positive, energetic, and inviting personality. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Highly skilled and proficient in office programs including Excel, Word, and Powerpoint. Strong leader and problem-solver dedicated to streamlining operations. Uses independent decision-making skills and sound judgment to positively impact company success. Proven skills in establishing rapport with customers and clients. Experience in several professional industries including fashion, food service, retail, customer service, and entertainment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Ritual House
2023.04 - Current
- Provided exceptional customer service and created memorable dining experiences for guests
- Served food and beverages promptly with focused attention to customer needs.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained an excellent knowledge of lunch and dinner menus as well as drink selections
- Completeed opening and closing tasks as well as additional side work
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Specialist
Augustinus Bader
2022.04 - 2023.04
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed several online programs including AirCall, Ometria, Intercom, NetSuite, and Magento.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
- Processed and amended customer accounts
- Followed communication procedures, guidelines, and policies.
Fashion Stylist Assistant
Freelance
2019.08 - 2022.04
- Stylists Worked For - Matthew Mazur, Maleeka Moss, Scott Shapiro, Dominick Barcelona, Katie Mossman, Chloe Fernandez, Herin Choi, Chelsea Volpe, Raymond Casas
- Publications - Vogue (US), Vogue Italia, Vogue Mexico, WWD, Refinery29, The Greatest Magazine, Man About Town, LadyGunn, Kinfolk Magazine, Teeth Magazine, L'Officiel Mexico, Grazia China
- Commercial Clients - H&M, Timberland, Prose, Tumi, Revlon, Bareminerals, KISS, Cotton, Tabio
- Celebrity Clients - Kim Petras, Coi Leray, Julia Fox, Lourdes Leon, Maliibu Miitch, Tove Lo, Ava Max, Janelle Monae, Melissa Roxburgh, Charlotte Hope.
Customer Experience Specialist
Nordstrom
2021.11 - 2022.04
- Delivered prompt service to prioritize customer needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc
- Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more.
- Devised innovative solutions that resolved recurring issues faced by customers, ultimately boosting satisfaction rates.
Fashion Director
Blush Magazine At FIT
2019.01 - 2019.12
- Collaborated directly with the Art Director, Creative Director, Photo Director, Beauty Director, and Editor-In-Chief of the magazine to curate article ideas and visual concepts for both print and online
- Spearheaded creative campaigns to promote upcoming issues, driving excitement among readership base ahead of release dates.
- Established strong relationships with industry professionals, securing exclusive partnerships for special events and promotions.
- Effectively managed budgets and resources
- Assigned stylists and assistants to various photoshoots
- Styled and conceptualized several on-figure and flat-lay editorial style shoots
- Developed and maintained editorial standards for content.
- Managed editorial calendar effectively, ensuring timely production of high-quality content in accordance with publication deadlines.
Fashion Production Intern
PAPER Magazine
2019.01 - 2019.05
- Completed fashion runs including pickups and returns from showrooms
- Managed sample trafficking of incoming and outgoing garments
- Organized samples and equipment for photoshoots
- Assisted fashion and editorial producers on set.
- Participated in regular meetings with team members to discuss production updates.
- Researched current fashion trends and competitor activity.
Fashion Intern
Three Pigs Vintage
2018.05 - 2018.08
- Contributed to social media content curation by selecting on-brand images and writing engaging captions, strengthening online presence.
- Creative Directed campaign shoots and e-commerce imagery
- Periodically checked on store website and fulfilled shipment orders
- Researched current trends
- Assisted with running Pop-Up Shops, Flea Markets, and other events
Barista
Starbucks
2017.08 - 2018.08
- Prepared and served Starbucks signature espresso, tea, and frozen beverages
- Created marketing displays for store promotions
- Maintained regular and consistent attendance and punctuality.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
- Maintained espresso machines, bean grinders, brewers, and other equipment
- Restocked products on sales floor.
Brand Representative
Hollister Co.
2014.08 - 2017.01
- Operated cash registers, stockroom scanners, and other equipment
- Completed floorsets, filled floor, and rang up customers.
- Increased sales by effectively communicating product benefits.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
- Answered questions regarding the store and its merchandise.
Education
Bachelor of Science - Advertising and Marketing Communications
Fashion Institute of Technology
New York, NY05.2021
Associate of Science - Fashion Business Management
Fashion Institute of Technology
New York, NY05.2019
Sports, Arts, and Entertainment Management
Point Park University
Pittsburgh, PASkills
- Communication
- Customer Service
- Multitasking and Organization
- Building Positive Client Rapport
- Microsoft Office Proficiency
- Creative Thinking and Problem Solving
- Attention to Detail
Certification
Microsoft Excel (2016)
Timeline
Server
Ritual House
2023.04 - Current
Customer Service Specialist
Augustinus Bader
2022.04 - 2023.04
Customer Experience Specialist
Nordstrom
2021.11 - 2022.04
Fashion Stylist Assistant
Freelance
2019.08 - 2022.04
Fashion Director
Blush Magazine At FIT
2019.01 - 2019.12
Fashion Production Intern
PAPER Magazine
2019.01 - 2019.05
Fashion Intern
Three Pigs Vintage
2018.05 - 2018.08
Barista
Starbucks
2017.08 - 2018.08
Brand Representative
Hollister Co.
2014.08 - 2017.01
Bachelor of Science - Advertising and Marketing Communications
Fashion Institute of Technology
Associate of Science - Fashion Business Management
Fashion Institute of Technology
Sports, Arts, and Entertainment Management
Point Park University
Microsoft Excel (2016)
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