Diligent records management liaison officer with solid background in facilitating effective communication between departments and external partners. Successfully navigated complex organizational structures to foster collaboration and streamline processes. Demonstrated proficiency in conflict resolution and building strong relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
FedEx Driver
FedEx
05.2020 - Current
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Demonstrated strong knowledge of geography and local roads for optimal route selection.
Coordinated efficient routes to avoid delays and optimize schedules.
Provided exceptional customer service, addressing concerns and resolving issues promptly.
Improved route efficiency, leading to reduction in average delivery times.
Records Management Liaison Officer
Flagler County Clerk of Court and Comptroller
08.2016 - 09.2023
Maintain and manage records management inventory.
Maintain knowledge of the guidelines set forth regarding the retention, storage, and destruction of court records.
Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
Provided guidance to new employees during onboarding process, expediting their integration into the organization.
Increased overall productivity by implementing efficient workflow processes that reduced redundancies within the organization.
Streamlined processes for increased efficiency by identifying areas of improvement and implementing changes.
Gathered, organized and input information into digital database.
Evaluated customer needs and feedback to drive product and service improvements.
Ability to work independently and carry out assignments to completion.
Line Preparation Cook/Line Worker
Panera Bread
09.2014 - 08.2016
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Prepared ingredients ahead of time to promote efficiency in dish garnishing.
Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Collaborated with servers to collect information about specific customer desires and dietary needs.
Increased kitchen productivity by effectively organizing workstations for maximum efficiency during busy meal periods.
Education
Bachelor of Science - Sports Management
Jacksonville University
Jacksonville, FL
05-2012
Skills
Time management
Punctual and reliable
Problem-solving
Customer service
Recordkeeping
Policies and procedures implementation
Project planning
Teamwork and collaboration
Multitasking
Excellent communication
Adaptability
Certification
Florida Certified Records Manager, Florida Records Management Association