Tevin Howell
Wilmington,NC
Summary
Forward-thinking Manager with project management experience in manufacturing environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
CSR/Licensed Insurance Agent
Seagroves Agency
06.2022 - Current
- Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
Teller
Wells Fargo
07.2021 - 06.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Manager
Jersey Mikes
10.2020 - 07.2021
- Money Handling
- Opening/closing store
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
General Manager
Jersey Mike's Subs
10.2019 - 11.2020
- Opening/closing store
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed and maintained relationships with customers and suppliers through account development.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Assistant Manager
Jersey Mike's Subs
05.2014 - 10.2019
- Cleaning/stocking
- Opening/closing store
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Education
High School Diploma -
Rocky Mount Prepatory
Rocky Mount, NC06.2014
Skills
- Adobe Premiere Pro and Photoshop
- Policies and procedures
- Staff Management
- Operations management
- Schedule optimization
- Mathematical calculations
- Sales and marketing
- Training Others
- Verbal and written communication
Playing video games and editing videos
I have been playing video games since I can remember. Starting off with the PlayStation to now with a PC. If I could give only one reason as to why I enjoy them so much is because of the challenge and difficulty, it keeps my brain active.
Editing videos just helps me express my creative side and personally just to entertain myself at the final product.
Timeline
CSR/Licensed Insurance Agent
Seagroves Agency
06.2022 - Current
Teller
Wells Fargo
07.2021 - 06.2022
Manager
Jersey Mikes
10.2020 - 07.2021
General Manager
Jersey Mike's Subs
10.2019 - 11.2020
Assistant Manager
Jersey Mike's Subs
05.2014 - 10.2019
High School Diploma -
Rocky Mount Prepatory
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