Tevin Jenkins
Summary
IT Help Desk Specialist with 10+ years of experience in the U.S. Air Force, delivering technical support in high-demand, mission-critical environments. Possess the ability to troubleshoot hardware, software, and network issues, while maintaining system uptime and security compliance. CompTIA Security+ certified with an Associate’s degree in Information Technology/Cybersecurity. Obtained experience in ticketing systems, user access management, and system administration support. Passionate about technology, and eager to gain more hands-on experience and knowledge.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Medical Administration/Technical Support
U.S Air Force (Secret Clearance)
Niagara Falls, NY
10.2015 - Current
- Provided Tier 1 and Tier 2 technical support for users, troubleshooting issues related to system access, software applications, login failures, and device performance.
- Managed and resolved service tickets using structured workflows (ServiceNow, Zendesk).
- Supported deployment, configuration, and maintenance of desktops, printers, and peripheral devices.
- Administered user accounts, permissions, and access controls, ensuring compliance with security policies and protecting sensitive data.
- Generated and maintained daily, weekly, and monthly technical reports to support leadership decision-making and operational efficiency.
Education
Bachelor of Science - Computer Science
Phoenix University
Phoenix, AZ05-2028
Associates Degree - Information Technology/ Cybersecurity
Bryant & Stratton College
NY12-2025
Skills
- Ticketing management (ServiceNow, Zendesk)
- Exceptional customer service
- IT support and troubleshooting (Tier 1 / Tier 2)
- Active Directory (user accounts, permissions, group policy)
- Windows OS, basic Linux (RHEL exposure)
- Security and compliance (HIPAA, access controls)
Certification
CompTIA Security+
Timeline
Medical Administration/Technical Support
U.S Air Force (Secret Clearance)
10.2015 - Current
Bachelor of Science - Computer Science
Phoenix University
Associates Degree - Information Technology/ Cybersecurity
Bryant & Stratton College