Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Tevin Johnson

Raleigh,NC

Summary

With over 10 years of experience in customer success, support, and experience, I am the Market Leader of RockBox Fitness. In these roles, I foster connections between individuals and businesses in the wellness and fitness industries, leveraging my expertise in coaching, business development, and leadership to empower others and drive success.I am passionate about cultivating a nurturing culture that promotes personal relationships, acceptance, encouragement, trust, enjoyment, and productivity. I thrive in dynamic and demanding environments that value teamwork, continuous learning, and innovation. My mission is to genuinely care for people, providing support and guidance to help them succeed in every aspect of their lives.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Area Market Leader

Rockbox of The Carolinas
01.2025 - Current
  • Managed operations across multiple locations, guaranteeing uniformity.
  • Oversaw franchise growth, handling all tasks related to new site openings, including recruitment and customer engagement.
  • Achieved membership growth and retention through strategic initiatives.
  • Established partnerships with corporate entities to boost studio memberships.
  • Led recruitment, training, and management of General Managers, Assistant GMs, Trainers, and Sales staff.
  • Maintained exceptional operational performance and adherence to company standards using proficient skills in ClubReady.
  • Enhanced performance metrics by tracking revenue, retention, and sales goals across all locations.
  • Managed facility maintenance and inventory to maintain stocked studios.
  • Partner with leadership teams, ensuring financial and operational discipline for sustainable growth.

General Manager

Anytime Fitness
06.2021 - Current
  • Implemented customer engagement strategies that increased membership retention rates by 15% and boosted customer satisfaction scores
  • Developed comprehensive marketing campaigns that led to a 20% growth in membership acquisition within the first year
  • Cultivated strong relationships with community partners, enhancing brand visibility and customer trust
  • Streamlined onboarding processes for new members, improving customer onboarding satisfaction scores by 25%
  • Directed day-to-day operations, managing a team of 15 employees, and consistently exceeding monthly revenue targets
  • Elevated personal training service adoption by 20% through targeted member consultations and personalized outreach

Technical Support Analyst/Team Lead

ACN
11.2016 - 09.2020
  • Delivered expert technical support, achieving a 90% first-call resolution rate, minimizing customer downtime, and driving positive customer experiences
  • Spearheaded team initiatives to improve troubleshooting efficiency and customer satisfaction, resulting in a 10% improvement in overall support metrics
  • Trained and mentored new team members, ensuring consistent delivery of exceptional service and adherence to best practices
  • Communicated technical concepts effectively to non-technical users, enhancing understanding and empowering customers to resolve minor issues independently

Sales Associate

Champs Sports
04.2014 - 02.2019
  • Consistently exceeded monthly sales goals by 20%, contributing to store revenue growth
  • Built lasting customer relationships through personalized service and tailored recommendations
  • Applied expert product knowledge to enhance the customer shopping experience, driving upselling opportunities
  • Utilized visual merchandising to create engaging displays, improving product visibility and customer engagement

Education

Bachelor of Science - Psychology

University of North Carolina at Wilmington

Skills

  • Customer Success and Retention Strategies
  • Client Relationship Management
  • Customer Journey Optimization
  • Technical Support and Troubleshooting
  • CRM Systems and Customer Analytics
  • Operations and Team Leadership
  • Training and Onboarding Programs
  • Sales Enablement and Cross-Selling
  • CRM Platforms (eg, Salesforce)
  • Customer Feedback Tools
  • Microsoft Office Suite
  • Troubleshooting and Diagnostics
  • Data Analysis Tools
  • Branding
  • Policy/program development
  • Operations management
  • Regional Management

Certification

  • Certified Customer Success Manager (CCSM)
  • Technical Support Certification

Timeline

Area Market Leader

Rockbox of The Carolinas
01.2025 - Current

General Manager

Anytime Fitness
06.2021 - Current

Technical Support Analyst/Team Lead

ACN
11.2016 - 09.2020

Sales Associate

Champs Sports
04.2014 - 02.2019

Bachelor of Science - Psychology

University of North Carolina at Wilmington

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Tevin Johnson