Tevin Mitchell
Arlington,TX
Summary
Dynamic professional with a proven track record at FedEx Corporation, excelling in customer service and relationship building. Achieved over $2.5 million in revenue through strategic collections processes. Expertise in data analysis and conflict resolution, consistently enhancing customer satisfaction and team performance.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
FedEx Corporation
Plano, TX
09.2025 - Current
- Assisted users via telephone in diagnosing and triaging issues to facilitate timely resolutions.
- Cultivated positive customer relations through prompt, knowledgeable service addressing diverse needs.
- Analyzed customer support metrics to assess and enhance service effectiveness.
Bar Manager
Banditos Tex Mex Cantina
Dallas, TX
09.2018 - Current
- Generated an increase in revenue by building relationships that led to a consistent customer base.
- Managed inventory of liquor, beer, and wine through regular stock checks to ensure product availability.
- Promoted service excellence to improve team collaboration and effectiveness.
- Balanced multiple tasks to provide seamless customer experience.
Centralized Dispatcher
FedEx Office
Plano, Texas
01.2024 - 08.2024
- Received service requests, prioritized responses, and optimized team resource utilization to enhance personnel dispatching.
- Established driver check-in process to monitor drivers' well-being and location, ensuring timely support.
- Streamlined communication channels between departments to improve coordination in order fulfillment.
- Ensured compliance with transportation regulations and safety standards.
- Handled incoming calls from customers requesting service or reporting problems with existing orders.
Revenue Cycle Analyst
FedEx Office
Plano, TX
01.2019 - 06.2022
- Surpassed collection percentage standards leading to generating more than $2.5 million in revenue.
- Implemented strategies to improve collections processes and maximize recoveries.
- Analyzed customer payment histories to identify patterns or changes that may indicate potential default risk.
- Investigated and resolved balances through collaborative communication with diverse customers to enhance customer satisfaction.
- Established history of consistently meeting and exceeding performance targets, contributing to overall team success.
Education
Bachelor of Science (B.S.) - Finance
Texas Tech University
Lubbock, Texas05-2027
Associate in Science (A.S.) - Finance
Dallas Community College
Dallas, Texas12-2017
Skills
- Customer service excellence
- Relationship building
- Conflict resolution
- Data entry
- Quality assurance
- Product expertise
- Microsoft Office
- Google Suite
- Basic accounting
- Multitasking and organization
- Time management
Timeline
Customer Support Specialist
FedEx Corporation
09.2025 - Current
Centralized Dispatcher
FedEx Office
01.2024 - 08.2024
Revenue Cycle Analyst
FedEx Office
01.2019 - 06.2022
Bar Manager
Banditos Tex Mex Cantina
09.2018 - Current
Bachelor of Science (B.S.) - Finance
Texas Tech University
Associate in Science (A.S.) - Finance
Dallas Community College