Tevin Smalls
Summary
High-energy [Job Title] with solid background in retail environments and specialty experience in grocery management. Proficient in organizing and minimizing shrinkage of perishable goods. Skillful delegator and organizational problem-solver. Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Grocery Team Leader
Publix
09.2018 - Current
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained newly hired sales team in upselling techniques.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Movie Theater Manager
Citadel Mall 16 IMAX
06.2016 - 09.2018
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
High School Diploma -
West Ashley High School
Charleston, SCSkills
- Cycle Counts and Audits
- Product Display Oversight
- Motivational Leadership
- Hand Trucks
- Safety and Security Enforcement
- Strategic Decision-Making
- Visual Merchandising
- Hiring and Onboarding
- Proper Staffing
- Assignment Schedules
- Operational Improvements
- Organize Inventory
- Delegation and Supervision
- Disciplinary Action
Timeline
Grocery Team Leader
Publix
09.2018 - Current
Movie Theater Manager
Citadel Mall 16 IMAX
06.2016 - 09.2018
High School Diploma -
West Ashley High School
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