Tevin Smart
Cincinnati,Ohio
Summary
Skilled & High Performing Dispatcher with eight years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices. High Performance reference available upon request.
Overview
8
8
years of professional experience
Work History
Field Serivce Representative
Zonar Systems
03.2022 - 11.2023
- Optimized field service operations by developing standardized procedures for common tasks.
- Assisted engineering teams in refining product designs based on observations from the field installations or servicing experiences.
- Delivered high-quality services consistently, maintaining client trust and fostering repeat business.
- Collaborated with internal departments like logistics or procurement to ensure smooth coordination of spare parts deliveries or replacements.
Dispatcher
AAA Allied Group
06.2015 - 03.2022
- Created agendas and communication materials for team meetings
- Manage teams of 10 and distribute work assignments based on team's capabilities
- Closely monitored dispatch board to triage and prioritize over 200 daily calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with customers to provide delivery updates and resolution.
Dispatcher
UC Health
03.2020 - 03.2021
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Answered calls from automatic routing system and took basic information from callers.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
Education
BBA - Applied Psychology
UC Health
Cincinnati, OH05.2019
Skills
- Training teams
- Product Training
- Managing Personnel
- Monitoring field personnel
- Epic
- Public Health
- Dispatcher
- Service Calls
- System Installation
- Preventive Maintenance
- Field Operations
- Work Order Preparation
Timeline
Field Serivce Representative
Zonar Systems
03.2022 - 11.2023
Dispatcher
UC Health
03.2020 - 03.2021
Dispatcher
AAA Allied Group
06.2015 - 03.2022
BBA - Applied Psychology
UC Health
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