Tevin Stephen
Riviera Beach,FL
Overview
11
11
years of professional experience
Work History
Bartender/server
Marriott
Jupiter, FL
02.2022 - 12.2024
- Prepared and served beverages according to Marriott standards, ensuring guest satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted in training new staff on cocktail preparation and customer service protocols.
- Managed inventory levels, accurately tracking supplies and placing orders as needed.
- Resolved customer complaints efficiently, fostering positive guest experiences and repeat business.
- Implemented efficient workflow processes during peak hours, improving overall service speed.
- Supported needs of 8 person wait staff who attended to specific needs of countless customers daily for hotel restaurant with social relevancy and intentionality.
Server
Jamaica House Bar And Grill
Wellington,FL
12.2024 - 03.2025
- Mixed and served a variety of cocktails, prioritizing high standards of taste and presentation for optimal guest enjoyment.
- Implemented systematic cleaning and organization protocols in bar area to enhance workflow efficiency.
- Tracked stock levels and coordinated supply orders to maintain seamless inventory operations.
- Coordinated with colleagues to provide timely service, addressing peak hour demands.
- Instructed new team members on bar operations, focusing on drink preparation techniques and customer service excellence.
- Oversaw operations during high-traffic special events, maintaining service quality and responsiveness.
Tire Technician
Sams Club Tire And Battery
Riviera Beach, FL
03.2025 - Current
- Installed and balanced tires using specialized equipment to ensure optimal performance.
- Conducted thorough inspections of tire conditions, identifying wear and damage for customer safety.
- Assisted customers with product selection, providing recommendations based on vehicle specifications.
- Maintained clean and organized work environment, adhering to safety protocols and operational standards.
- Trained new technicians on tire installation techniques and safety procedures, fostering a knowledgeable workforce.
- Implemented inventory management practices to optimize stock levels and reduce downtime during service hours.
- Resolved customer inquiries and concerns promptly, ensuring high satisfaction levels through effective communication skills.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Improved customer satisfaction by providing timely and accurate tire services.
Grill Cook/Server
Coopers Hawk
Palm Beach Gradens
12.2022 - 09.2023
- Implemented strategies for reducing waste and optimizing resource usage at the bar.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Cheesecake Factory Inc
Palm Beach Gardens, FL
12.2023 - 11.2024
- Provided excellent customer service in fast-paced dining environment.
- Assisted with menu recommendations to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Trained new servers on restaurant policies and service techniques.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Supported team during peak hours to improve service efficiency and workflow.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Watering Hole Saloon
Sebring,FL
03.2021 - 05.2022
- Maintained cleanliness and organization of bar area to enhance efficiency.
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Collaborated with team members to deliver prompt service during peak hours.
- Trained new staff on bar procedures, drink preparation, and customer service standards.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Inventory Manager
Publix Warehouse
Lake Worth, FL
04.2015 - 08.2020
- Managed inventory levels using advanced tracking systems to ensure optimal stock availability.
- Coordinated shipping and receiving schedules to maintain efficient warehouse operations.
- Implemented best practices for inventory accuracy, reducing discrepancies through meticulous monitoring.
- Trained new staff on safety protocols and operational procedures to enhance team performance.
- Analyzed inventory turnover rates to identify trends and improve replenishment strategies.
- Developed streamlined processes for product storage and retrieval, increasing overall efficiency.
- Oversaw audits of inventory to ensure compliance with company standards and regulatory requirements.
- Collaborated with procurement teams to forecast demand and optimize inventory management solutions.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Education
High School Diploma -
LAKE WORTH COMMUNITY HIGH SCHOOL
Lake Worth, FL06.2014
Skills
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Memory retention
- Tire installation
- Tire mounting
- Tire balancing
- Wheel balancing
- Safety procedures
- Customer service
- Excellent communication
- Decision-making
- Warehouse management
- Stock replenishment
- Shipping and receiving
- Cycle counting
Customer service
Highly reliable
Team player attitude
Patience and tolerance
Clear and effective communication
Outgoing personality
Engaging personality
Cleanliness and hygiene
Customer service expertise
Complex Problem-solving
Payment processing
Handling difficult customers
Menu memorization
Memory retention
Hospitality service expertise
Food service
New hire training
Inventory
Staff management
Health codes compliance
Tire installation
Inventory management
Equipment operation
Safety compliance
Stock tracking
Timeline
Tire Technician
Sams Club Tire And Battery
03.2025 - Current
Server
Jamaica House Bar And Grill
12.2024 - 03.2025
Server
Cheesecake Factory Inc
12.2023 - 11.2024
Grill Cook/Server
Coopers Hawk
12.2022 - 09.2023
Bartender/server
Marriott
02.2022 - 12.2024
Server
Watering Hole Saloon
03.2021 - 05.2022
Inventory Manager
Publix Warehouse
04.2015 - 08.2020
High School Diploma -
LAKE WORTH COMMUNITY HIGH SCHOOL