Tevin Stephen
Riviera Beach,FL
Overview
11
11
years of professional experience
Work History
Bartender/server
Marriott
02.2022 - 12.2024
- Prepared and served beverages according to Marriott standards, ensuring guest satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted in training new staff on cocktail preparation and customer service protocols.
- Managed inventory levels, accurately tracking supplies and placing orders as needed.
- Resolved customer complaints efficiently, fostering positive guest experiences and repeat business.
- Implemented efficient workflow processes during peak hours, improving overall service speed.
- Supported needs of 8 person wait staff who attended to specific needs of countless customers daily for hotel restaurant with social relevancy and intentionality.
Server
Jamaica House Bar And Grill
12.2024 - 03.2025
- Mixed and served a variety of cocktails, prioritizing high standards of taste and presentation for optimal guest enjoyment.
- Implemented systematic cleaning and organization protocols in bar area to enhance workflow efficiency.
- Tracked stock levels and coordinated supply orders to maintain seamless inventory operations.
- Coordinated with colleagues to provide timely service, addressing peak hour demands.
- Instructed new team members on bar operations, focusing on drink preparation techniques and customer service excellence.
- Oversaw operations during high-traffic special events, maintaining service quality and responsiveness.
Tire Technician
Sams Club Tire And Battery
03.2025 - Current
- Installed and balanced tires using specialized equipment to ensure optimal performance.
- Conducted thorough inspections of tire conditions, identifying wear and damage for customer safety.
- Assisted customers with product selection, providing recommendations based on vehicle specifications.
- Maintained clean and organized work environment, adhering to safety protocols and operational standards.
- Trained new technicians on tire installation techniques and safety procedures, fostering a knowledgeable workforce.
- Implemented inventory management practices to optimize stock levels and reduce downtime during service hours.
- Resolved customer inquiries and concerns promptly, ensuring high satisfaction levels through effective communication skills.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Improved customer satisfaction by providing timely and accurate tire services.
Grill Cook/Server
Coopers Hawk
12.2022 - 09.2023
- Implemented strategies for reducing waste and optimizing resource usage at the bar.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Cheesecake Factory Inc
12.2023 - 11.2024
- Provided excellent customer service in fast-paced dining environment.
- Assisted with menu recommendations to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Trained new servers on restaurant policies and service techniques.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Supported team during peak hours to improve service efficiency and workflow.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Watering Hole Saloon
03.2021 - 05.2022
- Maintained cleanliness and organization of bar area to enhance efficiency.
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Collaborated with team members to deliver prompt service during peak hours.
- Trained new staff on bar procedures, drink preparation, and customer service standards.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Inventory Manager
Publix Warehouse
04.2015 - 08.2020
- Managed inventory levels using advanced tracking systems to ensure optimal stock availability.
- Coordinated shipping and receiving schedules to maintain efficient warehouse operations.
- Implemented best practices for inventory accuracy, reducing discrepancies through meticulous monitoring.
- Trained new staff on safety protocols and operational procedures to enhance team performance.
- Analyzed inventory turnover rates to identify trends and improve replenishment strategies.
- Developed streamlined processes for product storage and retrieval, increasing overall efficiency.
- Oversaw audits of inventory to ensure compliance with company standards and regulatory requirements.
- Collaborated with procurement teams to forecast demand and optimize inventory management solutions.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Education
High School Diploma -
LAKE WORTH COMMUNITY HIGH SCHOOL
Lake Worth, FL06.2014
Skills
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Memory retention
- Tire installation
- Tire mounting
- Tire balancing
- Wheel balancing
- Safety procedures
- Customer service
- Excellent communication
- Decision-making
- Warehouse management
- Stock replenishment
- Shipping and receiving
- Cycle counting
Timeline
Tire Technician
Sams Club Tire And Battery
03.2025 - Current
Server
Jamaica House Bar And Grill
12.2024 - 03.2025
Server
Cheesecake Factory Inc
12.2023 - 11.2024
Grill Cook/Server
Coopers Hawk
12.2022 - 09.2023
Bartender/server
Marriott
02.2022 - 12.2024
Server
Watering Hole Saloon
03.2021 - 05.2022
Inventory Manager
Publix Warehouse
04.2015 - 08.2020
High School Diploma -
LAKE WORTH COMMUNITY HIGH SCHOOL