Tevin Tyler
Riverdale,GA
Summary
Dynamic expertise with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Guest Service Manager
Signia By Hilton Atlanta
12.2023 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined guest service and executive lounge operations for improved efficiency, utilizing strong organizational skills.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
- Maintained revenue management, P&L reports and roster management and Scheduling to contribute to the achievement of budgeted targets.
Senior Account Manager
Towne Park
04.2023 - Current
- Facility Manager for Ritz Carlton Atlanta
- Increased customer service ratings significantly through personable service.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Assisted sales and service staff with moving automobiles to keep operations running smoothly.
Operations Manager
Parking Management Company
06.2016 - 05.2022
- Developed and managed multiple locations at once. (The Burgess, Hampton Inn Midtown, and Hyatt Regency)
- Improved TripAdvisor reviews from #127 to #1 in Atlanta within 3 months.
- Developed systems and procedures to improve operational quality and team efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Guest Service Coordinator
Perry Lane Hotel
02.2017 - 11.2018
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Attended to customer needs, responding to questions, complaints and escalations.
- Implemented procedures and services to improve hotel services and amenities.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Education
Bachelor of Arts - Mass Communications
Savannah State University
Savannah, GA2019
Skills
- Excellent interpersonal skills
- Customer Service
- Client Development
- Business development and planning
- Relationship building and management
- Order management
- Strategic planning
Timeline
Guest Service Manager
Signia By Hilton Atlanta
12.2023 - Current
Senior Account Manager
Towne Park
04.2023 - Current
Guest Service Coordinator
Perry Lane Hotel
02.2017 - 11.2018
Operations Manager
Parking Management Company
06.2016 - 05.2022
Bachelor of Arts - Mass Communications
Savannah State University
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