Summary
Overview
Work History
Education
Skills
LinkedIn
Certification
Timeline
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Tevin Watford

Ft. Washington,MD

Summary

Certified IT Security & Support Analyst with over 3 years of remote / hands-on experience in Information Technology, adept at assisting users with diverse computer systems, mobile devices, and peripherals. Proficient in hardware troubleshooting, threat detection, network security, incident response, and navigating security standards and optimizing usability. Eager to leverage expertise in a Agile organizational culture where I can contribute to the protection of organizational assets and ensure the integrity of network infrastructure. Committed to ongoing learning and professional growth within the realm of cybersecurity.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support Analyst

DaVita Medical Group
09.2022 - Current
  • Perform configuration, integration, testing, upgrades, maintenance, release of Linux, Windows 11, MacOS, Android operating systems system application and support of MDM software , Microsoft 365 cloud, Exchange 2013/2016, Citrix, Azure, office suite and outlook application's.
  • Provide efficient end-user chat and remote support utilizing Beyond Trust, Microsoft Active Directory tools RSAT and SCCM access optimizing 45% efficiency by troubleshooting, addressing and resolving issues for over 40,000+ DaVita local and international teammates and system administrators.
  • Collaborate with DaVita's IT DevOps team to drive engineering, development and production release of Clinical Cloud-based platform, Center-without Walls, fostering synergy and alignment across departments to achieve project objectives efficiently maintaining 90% chat/email/calls resolution rate compared to company's 78% min.
  • Perform user account administration functions and resolve technical issues utilizing analytical skills including assign user access, deploy firewalls, antivirus programs, virtual private networks ( Cisco Secure Endpoint VPNs), IDS/IPS systems, mapping and installing network drives, software updates and network troubleshooting.
  • Create, maintain records of hardware, software and security events investigated, notes of incident resolution, and incident response activities, utilizing ServiceNow ticketing systems.
  • Reports metrics to capture weekly reports to present progress to executive leadership while partnering with kidney care, nursing, legal and compliance teams to follow DaVita / HIPAA standards and procedures.

Business Manager

Express Clothing Inc
12.2021 - 09.2022
  • Oversee daily operations of leading marketplace store generating over $4M in annual revenue, while supervising team of 12+ management and sales specialists to maintain 88% retention.
  • Identified and addressed software, network issues by leveraging cross-functional effort with IT teams to conduct comprehensive assessments of ports, switches, LAN configurations, and wireless tablets, resulting in reduced downtime, increased system reliability, and enhanced overall business operations.
  • Demonstrated exceptional performance in Q1 and Q2 of 2022, surpassing revenue targets by $250K through strategic initiatives such as opening new client accounts and implementing effective product marketing strategies
  • Provided monthly professional development opportunities, increasing employee retention by 24%

Education

Bachelor's Degree - Business Management

Delaware State University
Dover, DE
12.2016

Associate's Degree - Business Administration And Management

Prince George's Community College
Upper Marlboro, MD
01.2014

Skills

    • Domain Name System (DNS)
    • Active Directory
    • Network administration / System administration
    • ServiceNow
    • Network configuration and management
    • Incident Response
      • Linux / Windows 11 / MacOS
      • TCP/IP
      • LAN/WAN
      • Device Installation
      • Cisco Secure Endpoint VPN
      • Antivirus programs

LinkedIn

www.linkedin.com/in/t-watford2024

Certification

  • CompTIA Security+ Certification
  • HDI Technical Support Professional (HDITSP)
  • HIPAA Certification
  • CompTIA A+ Certification


Timeline

Technical Support Analyst

DaVita Medical Group
09.2022 - Current

Business Manager

Express Clothing Inc
12.2021 - 09.2022

Bachelor's Degree - Business Management

Delaware State University

Associate's Degree - Business Administration And Management

Prince George's Community College

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Tevin Watford