Tevin Wilson
Fort Worth,TX
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
13
13
years of professional experience
Work History
Caregiver
IHSS In Home Support Services
Los Angeles, CA
08.2018 - Current
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Laundered clothing and bedding to prevent infection.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Administered prescribed medications on a timely basis following care plan instructions.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Drove clients to doctors' appointments and social outings.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Accompanied clients to social events such as movies or plays.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Security Officer
Allied Universal Security Services
Los Angeles, CA
04.2019 - 12.2021
- Guarded restricted areas to prevent unauthorized entry.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Observed patrons and customers to quickly address security situations.
- Patrolled crowds during events to preserve order and promote security.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Provided escorts for visitors as needed throughout the facility.
- Investigated all reported incidents of theft or vandalism on premises.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at multimedia facilities.
- Maintained high levels of alertness throughout shifts.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Responded to alarms and conducted investigations as required.
Guest Service Representative
Target
Westwood, CA
08.2015 - 10.2018
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Assisted guests with check-ins and check-outs in a timely manner.
- Identified issues and established facts to produce practical decisions and solutions for guests.
- Welcomed large volume of guests and improved overall customer service.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Took reservations from patrons by phone or online.
- Answered incoming calls from guests seeking reservations or general information.
- Maintained cleanliness of lobby area and front desk counter.
- Encouraged customers to provide feedback on their stay experiences.
Barista
Starbucks
Santa Monica, CA
08.2010 - 07.2017
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Described menu items to customers and suggested appealing products.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Memorized official and off-menu coffee and tea preparations.
- Adhered to health department regulations concerning sanitation standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Utilized POS system to receive and process customer payments.
- Input orders into point of sale system and handled customer payments.
Education
High School Diploma -
Morningside High School
Inglewood, CA06-2010
Skills
- HIPAA Compliance
- Progress Documentation
- Care Plan Adherence
- Documentation
- Compassionate Client Care
- Patient Companionship
- Multitasking and Organization
- Problem-Solving
- Flexible Schedule
- Customer Service
- Property Security
- Guest Relations
- Data Entry
- Cash Handling Experience
- Product Sales
- Computer Skills
- Inventory Monitoring
- Food and Beverage Area Setup
- Complaint Resolution
- Product Knowledge
- Retail Sales Customer Service
- Staff Training
- Adaptive Team Player
- Professional Telephone Demeanor
- Researching
Timeline
Security Officer
Allied Universal Security Services
04.2019 - 12.2021
Caregiver
IHSS In Home Support Services
08.2018 - Current
Guest Service Representative
Target
08.2015 - 10.2018
Barista
Starbucks
08.2010 - 07.2017
High School Diploma -
Morningside High School
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