Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tevin Coleman

Lancaster,TX

Summary

Enthusiastic Claims Specialist examines claims, negotiates and processes settlements and verifies insurance coverage. Attentive team player consistently treats clients fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Leadership Development Facilitator position. Ready to help Associates achieve and exceed company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
years of professional experience

Work History

State Farm

Claims Specialist
03.2015 - Current

Job overview

  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Followed up with customers on unresolved issues.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Posted payments to accounts and maintained records.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.

Wal Mart

Associate
01.2015 - 04.2015

Job overview

  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Eagle Systems

Security Guard
08.2013 - 11.2014

Job overview

  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.

Best Way

Furniture Delivery Driver
09.2012 - 08.2013

Job overview

  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Fostered positive working relationships with regular customers.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Followed corporate procedures to maintain company and customer data confidentiality.

Education

Colorado Technical University
Colorado Springs, CO

Associate of Science from Engineering (Pre-Engineering)
12.2024

University Overview

Cedar Hill High School
Cedar Hill, TX

High School Diploma
05.2009

University Overview

  • Honor Roll 2006, 2007
  • Debate Club Member
  • Math Club Member

Skills

  • Composing Business Correspondence
  • Financial Assistance
  • Reading Comprehension
  • Inspection Report Review
  • Fraud Detection
  • Customer Satisfaction
  • Performance Feedback
  • Microsoft Office
  • Active Listening

Timeline

Claims Specialist
State Farm
03.2015 - Current
Associate
Wal Mart
01.2015 - 04.2015
Security Guard
Eagle Systems
08.2013 - 11.2014
Furniture Delivery Driver
Best Way
09.2012 - 08.2013
Colorado Technical University
Associate of Science from Engineering (Pre-Engineering)
Cedar Hill High School
High School Diploma
Tevin Coleman