Summary
Overview
Work History
Education
Skills
Timeline
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Tewanna Foster

El Paso,TX

Summary

A highly skilled professional with 19 years of experience in sales, customer success, and account management. Throughout my career, I have developed a strong track record of driving business growth, managing complex relationships, and delivering strategic insights for clients across various industries. At SumUp, I led the acquisition of 50+ new merchants per quarter, achieving a 30% year-over-year revenue growth. I consistently exceeded sales targets by leveraging deep product knowledge and consultative sales techniques to close 70% of inbound leads, resulting in a 20% increase in sales performance. My ability to identify and resolve customer issues, as demonstrated by my 95% first-contact resolution rate, positions her as an effective problem solver for strategic account growth. My experience with Salesforce and expertise in tracking data to optimize business strategies align well with any requirements for data-driven decision-making. Additionally, my history of building strong relationships with clients and cross-functional teams to ensure customer satisfaction will contribute to success in managing strategic partnerships within a fast-paced, results-driven environment.

Overview

24
24
years of professional experience

Work History

Account Executive

SumUp
01.2023 - Current
  • Drove top-line revenue by acquiring 50+ new merchants each quarter, contributing to a 30% increase in new business revenue year-over-year.
  • Qualified, presented, and successfully closed 70% of inbound leads, exceeding monthly sales quotas by an average of 20%.
  • Delivered exceptional customer experiences, leveraging deep product knowledge to achieve a 95% satisfaction rate and secure long-term partnerships with new merchants.
  • Executed a consultative sales approach, resulting in a 25% higher conversion rate from prospect to signed merchant compared to team averages.
  • Utilized Salesforce to track leads, manage accounts, and forecast sales, improving pipeline visibility and increasing sales productivity by 15%.
  • Demonstrated SumUp products through virtual and in-person demos, leading to a 30% increase in product adoption among new clients.

Customer Experience Representative

SumUp
01.2021 - 12.2022
  • Onboarded and trained over 150 merchants on SumUp's systems, ensuring smooth installations and a 98% satisfaction rate during the onboarding process.
  • Built strong rapport and trust with merchants, resulting in a 20% increase in long-term customer retention.
  • Provided ongoing technical support, resolving issues with a 95% first-contact resolution rate and minimizing merchant downtime.
  • Maintained extensive product knowledge, advising merchants on the best solutions for their business needs, leading to a 25% increase in product adoption.
  • Communicated product value effectively, increasing upsell success by 18% through personalized consultations.
  • Demonstrated self-sufficiency by consistently achieving performance goals with minimal supervision.

Customer Service Representative

Five Stars Loyalty, Inc.
10.2018 - 12.2020
  • Established strong relationships with over 100 merchants through effective communication, resulting in a 30% increase in merchant engagement and retention.
  • Articulated the value of Fivestars’ loyalty services, successfully creating a sense of urgency and generating a 25% increase in service sign-ups.
  • Led 3 cross-functional projects within the department, improving team productivity by 20% and ensuring timely completion of all initiatives.
  • Consistently met or exceeded sales goals, surpassing targets by an average of 15% each quarter.
  • Collaborated closely with inside sales teams to identify ideal prospects, contributing to a 20% increase in high-quality leads.

Customer Service Representative

Xerox
12.2015 - 12.2016
  • Provided top-tier customer service by guiding clients to the best Cox Communications services based on their needs.
  • Proactively upsold and recommended service plans, enhancing customer satisfaction and retention.
  • Resolved billing issues and account discrepancies through effective problem-solving and attention to detail.
  • Utilized company tools and data to independently manage customer inquiries and deliver timely resolutions.

Customer Service Representative

GC Services
01.2015 - 12.2015
  • Delivered exceptional customer service by assisting diverse clients with shipping solutions and account inquiries.
  • Provided accurate rate quotes and recommended the best FedEx services to meet customer needs, driving service adoption.
  • Resolved billing discrepancies through problem-solving and account corrections to ensure accurate financial records.
  • Independently navigated tools, data, and resources to provide efficient and effective resolutions with minimal supervision.

Store Manager

Piercing Pagoda of Zale
01.2002 - 10.2004
  • Consistently achieved and exceeded sales goals by leading a high-performing team through coaching, role-playing, and strategic sales techniques.
  • Trained and mentored assistant managers and key sales associates, fostering a results-driven sales culture.
  • Managed inventory accuracy through cycle counts and enforced strict security protocols to prevent loss and theft.
  • Oversaw financial transactions, including authorized paid-ins and paid-outs, ensuring compliance with company policies.
  • Maintained operational efficiency by organizing daily paperwork and completing projects independently with minimal supervision.

Team Lead Sales Associate

Sears
01.2001 - 01.2002
  • Consistently exceeded sales targets in the fine jewelry department through consultative selling and personalized customer interactions.
  • Handled transactions, markdowns, and secure inventory counts, ensuring accuracy and loss prevention.
  • Streamlined store operations by organizing files and paperwork for improved efficiency.
  • Promoted to Team Leader in 2001, demonstrating leadership, sales expertise, and a strong work ethic.

Education

Associate's Degree - Medical Office Specialist

Kaplan College
El Paso, TX

Skills

  • Project Management
  • Account Management
  • Program Management
  • Strategic Planning
  • Data Analysis & Reporting
  • Retail & E-Commerce Expertise
  • Sales Expertise
  • Consultative Selling
  • Cross-Functional Collaboration
  • Relationship Building
  • Salesforce CRM

Timeline

Account Executive

SumUp
01.2023 - Current

Customer Experience Representative

SumUp
01.2021 - 12.2022

Customer Service Representative

Five Stars Loyalty, Inc.
10.2018 - 12.2020

Customer Service Representative

Xerox
12.2015 - 12.2016

Customer Service Representative

GC Services
01.2015 - 12.2015

Store Manager

Piercing Pagoda of Zale
01.2002 - 10.2004

Team Lead Sales Associate

Sears
01.2001 - 01.2002

Associate's Degree - Medical Office Specialist

Kaplan College
Tewanna Foster