Tewodros Getaneh
Grand Rapids,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior District Business Officer
Berhan Bank
Adama Nazareth, Adama
06.2023 - 06.2024
- Giving budget annually and monthly for branches under the District.
- Cascade plane for branches every month.
- Branch supervision.
- Branch support in every direction, likewise HR issues, capital budget, and so on.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Ensure excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
Officer II
Berhan International Bank
Adama Nazareth, Oromia
07.2022 - 06.2023
- Participated in regular meetings with upper management regarding progress updates on current issues requires immediate attention.
- Supervised subordinate staff in carrying out daily duties and activities.
Business Relationship Officer III
Berhan Bank
Adama Nazareth, Oromia
03.2022 - 06.2022
- By calling branches and giving ideas on the side they have not seen before, which helps achieve their goal.
- Preparing training concerning service excellence and customer service.
- Provided support during onboarding process for new customers as well as existing ones.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Established strong relationships with clients through regular, personalized communication.
Branch Controller III
Berhan International Bank
Adama Nazareth, Oromia
10.2019 - 03.2022
- Conducted regular reviews of fixed assets register to maintain accuracy of records.
- Coordinated with external auditors during annual audit process to ensure timely completion of audits.
- Ensured compliance with applicable laws, regulations, and reporting to the top management.
- Created internal controls and corrective actions to reduce risk.
- Monitored accounts receivable and payable activity to ensure proper reconciliation of accounts.
- Maintained general ledger integrity through review of account balances and transactions ensuring accuracy of information reported in the financial statements.
Branch Controller II
Berhan Bank
Adama Nazareth, Oromia
10.2017 - 10.2019
- Ensured compliance with applicable laws, regulations and reporting requirements such as SEC filings.
- Monitored accounts receivable and payable activity to ensure proper reconciliation of accounts.
- Identified areas for improvement within the finance department operations and processes.
- Reviewed journal entries for accuracy and completeness.
Customer Service Officer
Berhan Bank
Adama Nazareth, Nazareth
06.2015 - 10.2017
- Implemented best practices regarding customer service standards across all channels.
- Processed payments from customers using point of sale systems.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Managed daily operations of the Customer Service Department.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Collected deposits or payments and making Balance
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Established trustful relationships with customers through effective communication skills.
- Trained new employees on company policies related to customer service practices.
Education
Master of Arts - Business Administration
Unity University
Adama Nazareth02-2021
Bachelor of Arts - Accounting And Finance
Bahar Dar University
Bahardar06-2013
Skills
- Verbal Communication skill
- Microsoft office like excell and word
- Negotiation
- Staff Supervision
- Effective Communication
- Conflict Mediation
Languages
English
Professional
Amaharic
Professional
Oromifa
Professional
Certification
- Microsoft office
Affiliations
- profesional and self despline
- punctuality
- self motivated to do my responsibility
- having excellent team work ability
Timeline
Senior District Business Officer
Berhan Bank
06.2023 - 06.2024
Officer II
Berhan International Bank
07.2022 - 06.2023
Business Relationship Officer III
Berhan Bank
03.2022 - 06.2022
Branch Controller III
Berhan International Bank
10.2019 - 03.2022
Branch Controller II
Berhan Bank
10.2017 - 10.2019
Customer Service Officer
Berhan Bank
06.2015 - 10.2017
Master of Arts - Business Administration
Unity University
Bachelor of Arts - Accounting And Finance
Bahar Dar University
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