Tewodros Workneh
Tx
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Overview
9
9
years of professional experience
Work History
Senior District Business Officer
Berhan Bank
Ethiopia
02.2022 - 06.2024
- Strategic planning
- Develop and implement business strategies that align with District goals
- Analyze market trends and identify opportunities for growth
- Financial Management
- Prepare and manage the District budget ensuring financial sustainability
- Monitor financial performance and provide reports to senior management
- Stakeholder Engagement
- Build and maintain relationship with key stakeholders, including local government, community organizations, and business partners
- Act as a representative for the District in meetings and public forms
- Operational Oversight
- Oversee daily business operations, ensuring efficiency and compliance with regulations
- Implement best practices in business processes and operations
- Team leadership
- Lead and mentor a Team of business officers and support staff
- Foster a collaborative and high-performance work environment
- Performance Metrics
- Develop and track key performance indicators (KPIs) to measure success
- Regularly report on progress and areas for improvement
- Project Management
- Oversee special projects and initiatives that drive Business growth
- Ensure projects are completed on time and within budget
- Preparing Balance sheet to provides a snapshot of company's financial position at a specific point in time
- Preparing Income Statement (profit and loss Statement): to shows the company's revenues, expenses, and profits over a specific period
- Cash flow Statement Preparing: to show inflow and out flow of cash within a company over a specific period
- Checking the General Ledger: is a comprehensive record of all financial transactions made by a company
- Including like Reconciliation, Transaction Reviews, Trial Balance, Adjusting Entries, Audit trial, Period end close
Senior customer service officer
Berhan Bank
10.2019 - 02.2022
- Control overall cash Management in and out of the vault
- Supervise customer services at the counter
- Address and resolve complex customer complaints and inquiry in a timely and professional manner
- Monitor daily operations and workflows to ensure compliance with bank policies and procedures
- Identify opportunities for process improvement to enhance efficiency and customer satisfaction
- Build and maintain strong relationships with customers to enhance loyalty and retention
- Promote bank products and services that meet customers needs
- Review Gl like sender debtor, sender creditor's
Branch Auditor lll
Berhan Bank
06.2015 - 10.2019
- Develop and execute audit plans for assigned branches, including risk assessment and audit schedules
- Collaborate with branch management to understand operations and identify key risk areas
- Review and analyze financial records, Transactions, and operational processes to ensure accuracy and compliance
- Prepare detailed Audit report, summarising findings, conclusions and recommendations for management Review
- Present audit findings to branch management and participate in discussion regarding corrective actions
- Ensure adherence to federal and state regulations as well as internal policies and procedures
- Identify potential risks and recommend appropriate mitigation strategies
- Conduct followup audit to verify compliance with previous recommendations
Customer service officer
Berhan Bank
09.2015 - 06.2015
- Serve as the primary point of contact for customers, handling inquiries via phone, mail, and in-person interactions
- Provide accurate information regarding banking products, services and account inquiries
- Assist customers with account opening, maintenance, and closing process
- Promote and cross-sell bank products and services that meet customer needs
- Maintain accurate records of customer interaction and transactions in the bank's CRM system
Education
BA - accounting and Finance
Bahar Dar University
MBA - Businesses Adminstration
Unity University
Skills
- Communication skill
- Critical Thinking and problem solving
- Emotional Intelligence
- Adaptability
- Teamwork and collaboration
- Mc excel
- Word
- Operations Management
- Verbal Communication
References
- Shimelis Belachew, Firm Manager, Shibag Management and Development Consulting Firm, Shibag11@gmail.com
- Zerihun Getaneh, Lecturer, Addis Ababa University
- Oda Accounting and Tax service LLC.Mail-Birhanie Geleto
Timeline
Senior District Business Officer
Berhan Bank
02.2022 - 06.2024
Senior customer service officer
Berhan Bank
10.2019 - 02.2022
Customer service officer
Berhan Bank
09.2015 - 06.2015
Branch Auditor lll
Berhan Bank
06.2015 - 10.2019
MBA - Businesses Adminstration
Unity University
BA - accounting and Finance
Bahar Dar University