Dynamic hospitality professional with extensive Expert in customer service and time management, consistently enhancing guest satisfaction. Proven ability to multitask and collaborate effectively with teams. Committed to maintaining cleanliness and organization in fast-paced environments.
# Greeted customers, presented menus, and explained traditional Ethiopian dishes.
# Took food and drink orders accurately and entered them into the POS system.
# Served meals and beverages promptly while checking on guest satisfaction.
# Handled customer complaints professionally and ensured a positive
dining experience.
# Prepared tables by setting up plates, utensils, napkins, and condiments
# Greets guests at the door, manages reservations, and seats customers at tables.
# Organized table assignments to balance seating and reduce wait times.
# Answered customer questions about the menu and restaurant services.
# Coordinated with servers and kitchen staff to ensure smooth table turnover.
# Providing information about hotel amenities, services, local attractions, and transportation.
# Greeting guests, confirming reservations, assigning rooms, issuing keys.
# Communicating with other hotel departments.
# Took reservations over phone, in person, and via computer for guests and provided confirmation information.