Summary
Overview
Work History
Education
Skills
Timeline
Generic

Texas Hargrave

Winston-Salem,NC

Summary

Customer-oriented Individual offering over 6 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

9
9
years of professional experience

Work History

Document Control Specialist

ProKidney
Winston-Salem, NC
08.2023 - Current
  • Analyzed existing workflow processes related to document control operations and identified opportunities for improvement.
  • Coordinated document reviews and approvals between departments.
  • Ensured that documents met all quality requirements before being released for distribution or use.
  • Performed data entry into various databases used for tracking document revisions.
  • Conducted regular audits of documents for accuracy, consistency, and completeness.
  • Reviewed and verified project documents for completeness, format and compliance with contract requirements.
  • Organized, maintained and safeguarded files and databases.

Supervisor

Sheetz
Winston-Salem, NC
02.2021 - 08.2023
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Directed and supervised team of 5 employees in daily operations.
  • Complied with company policies, objectives and communication goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Coordinated stock replenishment processes as needed based on sales trends.

Customer Service Representative

Alorica
Greensboro, NC
07.2019 - 02.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative

Allegacy Insurance
Rural Hall, NC
07.2018 - 07.2019
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Increased customer satisfaction ratings 25% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Floor Staff Member

Regal Cinemas 14 & IMAX
High Point, NC
06.2015 - 07.2018
  • Resolved customer complaints in a professional manner.
  • Completed sales transactions accurately and efficiently.
  • Provided excellent customer service by answering questions and offering advice on products.
  • Replenished stock on shelves to ensure product availability for customers.
  • Maintained an organized and clean work environment.
  • Worked closely with other staff members to ensure smooth operations.
  • Informed customers of current promotions, discounts and special offers.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.

Education

High School Diploma -

Southwest Guilford High School
High Point, NC
06-2015

Skills

  • Records Management
  • Version Control
  • Database Maintenance
  • Document Review
  • Skilled in Microsoft Office
  • Critical Thinking
  • Computer Skills
  • Team Building
  • Analytical
  • Excellent Communication
  • Organization
  • Decision-Making

Timeline

Document Control Specialist

ProKidney
08.2023 - Current

Supervisor

Sheetz
02.2021 - 08.2023

Customer Service Representative

Alorica
07.2019 - 02.2021

Customer Service Representative

Allegacy Insurance
07.2018 - 07.2019

Floor Staff Member

Regal Cinemas 14 & IMAX
06.2015 - 07.2018

High School Diploma -

Southwest Guilford High School

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