Teya Harkness
Toledo,OH
Summary
Experienced with managing phlebotomy teams and maintaining high standards of patient care. Utilizes advanced venipuncture techniques and compliance knowledge to ensure efficient operations. Track record of fostering teamwork and achieving procedural excellence.
Overview
7
7
years of professional experience
Work History
Phlebotomist II
Biomat U S A
01.2021 - Current
- Collaborated with healthcare professionals to streamline workflows and enhance patient care delivery.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Addressed questions and concerns to educate patients on collection process and procedures.
Lead Phlebotomist
Biomat USA
04.2021 - 01.2025
- Assist in determining the suitability of donors to undergo plasmapheresis prior to venipuncture.
- Monitors donor and equipment to ensure health of donors and quality of product.
- Establish rapport with the donors to ensure overall customer happiness with the center to support long-term donation, all while ensuring donor confidentiality.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Developed and implemented training materials for ongoing staff education on best practices in phlebotomy.
- Supervised daily phlebotomy operations ensuring compliance with safety regulations and quality standards.
Certified Nursing Assistant
Otterbein Sunset Village
12.2019 - 11.2021
- Providing emotional support to patients and family preparing them for pathological testing, transporting from area to area, treatment, and in some cases death of critically-ill patients while ensuring consistent comfort levels and patient happiness with facility care.
- Obtained, monitored, and accurately recorded vital signs, weight and nutrition intake as well as assisted in reporting changes in patients' conditions and responses to treatment.
- Maintains a clean, safe, and healthy environment for patients in compliance with state and federal safety guidelines set forth in various daily care procedures and emergency cases, including but not limited to, Covid-19, exposure to body fluids, and care of critically ill patients.
- Assisted in maintaining sufficient supplies and equipment for patient care service.
- Responded to call lights and performed the tasks required or reported needed care to the RN in charge.
Caregiver
Right At Home
10.2018 - 09.2020
- Assisted patients in completing daily tasks including basic household chores, bathing, dressing, bathroom assistance and oral care.
- Provided compassionate personal care, enhancing clients' daily living activities and overall well-being.
- Assisted clients with mobility, ensuring safety and comfort during transportation and movement.
- Monitored health conditions, reporting changes to healthcare professionals for timely interventions.
- Trained new caregivers on best practices for client care and adherence to safety protocols.
Education
Certificate - Emergency Medical Technician
Mercy College of Ohio
Toledo, OH04.2024
High School Diploma -
Morrison R. Waite High School
Toledo, OH06.2009
Skills
- Quality assurance standards
- Equipment maintenance
- Compassionate communication
- Team collaboration skills
- Workflow optimization
- Venipuncture
- Customer service excellence
Timeline
Lead Phlebotomist
Biomat USA
04.2021 - 01.2025
Phlebotomist II
Biomat U S A
01.2021 - Current
Certified Nursing Assistant
Otterbein Sunset Village
12.2019 - 11.2021
Caregiver
Right At Home
10.2018 - 09.2020
Certificate - Emergency Medical Technician
Mercy College of Ohio
High School Diploma -
Morrison R. Waite High School