Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teya Leishman

Pocatello,ID

Summary

Dynamic leader with a proven track record at Portneuf Medical Center, enhancing operational efficiency and patient care through effective staff training and development, and rigorous infection control. Skilled in phlebotomy procedure development and interdepartmental communication, I excel in fostering a culture of continuous improvement, achieving significant advancements in service quality and compliance.

Overview

28
28
years of professional experience

Work History

Phlebotomy Supervisor

Portneuf Medical Center
09.2021 - Current
  • Notified administration of compliance and workplace safety issues from department and recommended simple solutions.
  • Increased productivity by implementing new technologies and equipment in the phlebotomy department.
  • Managed daily activities and workflow of [Type] institution to collect, label and analyze samples correctly.
  • Conducted regular audits to verify compliance with regulatory requirements and maintain accreditation status for the phlebotomy department.
  • Maintained a safe work environment by enforcing strict adherence to infection control protocols and safety guidelines.
  • Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
  • Utilizes Epic to track, monitor and report on test results for clients.
  • Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
  • Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
  • Reviewed employee performance and developed improvement plans.
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
  • Evaluated new methodologies and best practices in phlebotomy, incorporating relevant changes into current procedures as needed for improved service quality.
  • Collaborated with laboratory personnel to streamline processes and improve turnaround times for test results.
  • Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
  • Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of Portneuf lab.
  • Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
  • Reduced wait times for patients through effective scheduling and coordination of phlebotomy staff.

Medical Laboratory Scientist

Rocky Mountain Diabetes And Osteoporosis Center
08.2008 - 08.2021
  • Performed pre-analytical, analytical and post-analytical processing procedures.
  • Documented test results using computerized and manual transcription methods.
  • Maintained high levels of laboratory safety by adhering to strict guidelines and conducting regular safety audits.
  • Consistently met or exceeded performance targets related to accuracy, efficiency, productivity, and customer satisfaction metrics within the lab setting.
  • Maintained confidentiality and professionalism by following strict HIPAA guidelines when handling patient information and test results.
  • Streamlined workflow by maintaining a well-organized and efficient work environment.
  • Increased patient satisfaction through timely and accurate diagnostic results.
  • Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
  • Mentored new staff members, providing training on laboratory techniques and best practices for efficient workflow management.
  • Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
  • Reduced errors in test results by implementing rigorous quality control measures.
  • Improved turnaround times for test results through effective time management and prioritization of tasks.
  • Promoted a culture of continuous improvement within the lab by identifying opportunities for process optimization and championing change initiatives.
  • Ensured compliance with regulatory standards by staying current with industry developments and updating policies accordingly.
  • Analyzed testing results based on established indicators, submitting findings to central lab database.
  • Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
  • Maintained certification with American Society for Clinical Pathology (ASCP).
  • Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
  • Gathered and evaluated quality assurance data to identify issues and improve process efficiency.

Secretary

Pocatello Family Medicine
08.1998 - 07.2002
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

Front Line Crew Member

Arby's Restaurant
07.1996 - 08.1998
  • Managed inventory levels to minimize waste while ensuring adequate supplies for daily operations.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Operated cash register accurately, maintaining proper handling of financial transactions.
  • Collaborated with team members to provide exceptional service and resolve any customer issues promptly.
  • Handled high-pressure situations gracefully, maintaining composure during busy periods or challenging circumstances.
  • Contributed to a positive work atmosphere, fostering a supportive environment for all team members.
  • Gained proficiency in multiple roles within the establishment, increasing overall productivity and flexibility.
  • Maintained a clean and organized workspace, ensuring a safe environment for both customers and colleagues.
  • Supported fellow crew members by assisting with additional tasks as needed, promoting teamwork and cooperation throughout the establishment.
  • Completed daily tasks efficiently, contributing to smooth operations during peak hours.
  • Demonstrated excellent communication skills by effectively interacting with customers and addressing their needs.
  • Ensured timely delivery of orders by coordinating closely with kitchen staff and fellow team members.
  • Accurately operated cash register to process customer payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

Bachelor of Science - Clinical Laboratory Science

Idaho State University
Pocatello, ID
05.2008

High School Diploma -

Blackfoot High School
Blackfoot, ID
06.1995

Skills

  • Adaptable problem-solving
  • Employee Training and Development
  • Patient confidentiality
  • Professionalism and Ethics
  • Employee Motivation
  • Infection Control
  • Staff Training
  • Recording data
  • Record Keeping Accuracy
  • Staff Development
  • Performance Improvements
  • Safety Protocol Enforcement
  • Conflict Resolution Strategies
  • Employee Performance Reviews
  • Continuous Process Improvement
  • Interdepartmental communication
  • Specimen collection techniques
  • Performance Evaluation Management
  • Phlebotomy Procedure Development
  • Patient Care
  • Communication abilities
  • HIPAA Compliance
  • Patient support
  • Data Entry
  • Paperwork Processing
  • Customer Service
  • Certified in CPR/AED
  • Staff Collaboration
  • Biohazard Policy Compliance
  • Lab Reporting
  • Sample and specimen collection
  • Specimen labeling procedures

Timeline

Phlebotomy Supervisor

Portneuf Medical Center
09.2021 - Current

Medical Laboratory Scientist

Rocky Mountain Diabetes And Osteoporosis Center
08.2008 - 08.2021

Secretary

Pocatello Family Medicine
08.1998 - 07.2002

Front Line Crew Member

Arby's Restaurant
07.1996 - 08.1998

Bachelor of Science - Clinical Laboratory Science

Idaho State University

High School Diploma -

Blackfoot High School

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Teya Leishman