Teya Plamondon
Ketchikan,AK
Summary
Proactive and meticulous professional with over 18 years of experience in the Travel industry, leveraging strong organizational skills and travel industry knowledge. Excelled in coordinating logistics, managing reservations and ensuring a positive experience for guests.
Encouraging manager and analytical problem-solver as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Tour Coordinator
The Great Alaskan Lumberjack Show
03.2018 - 07.2024
- Created and submitted tour blocks for Lumberjack Show & combination tours to all cruise lines.
- Maintained communication with tour partners and ship personnel for tour counts, tour times, and special requests.
- Managed logistics for combination tours including printing combination tour vouchers, tracking tour counts for partners and ensuring accurate payments to local tour partners.
- Managed Fareharbor for independent bookings including updating show schedule & tour options, creating price sheets, managing bookings and managing user access for all company employees and partner affiliates.
- Created, coded and maintained spreadsheets for company use to track daily bookings, tour partner payments, daily dispatches, and tour blocks updates.
- Completed daily audit of show attendance for each show and all tours. Used the audit to track and verify payments due to/from all ships & tour partners.
- Traveled to industry events such at ATIA & Holland America Travel Shows to represent The Great Alaskan Lumberjack Show.
Transportation Manager
HAP Alaska Yukon
03.2014 - 05.2017
- Created & submitted tour blocks to all cruise lines.
- Oversaw hiring and training of approximately 50 seasonal staff.
- Managed local driver training program overseeing Class B & C CDL, non-CDL van training.
- Managed tour & route training including implementing and overseeing tour tracking & employee tour qualification/auditing processes.
- Maintained compliance with state & federal regulations as well as company policies, avoiding fines and penalties for the organization.
- Maintained vehicle records for compliance and port access.
Assistant Transportation Manager
HAP Alaska Yukon
01.2011 - 03.2014
- Assisted Transportation Manager to ensure proper staffing for division of approximately 30-40 Driver Guides, 8-10 Operations Supervisors & 5-7 Dock Representatives.
- Participated in recruitment efforts including travelling for recruiting trips and conducting in-person and long distance interviews.
- Managed dispatch team to complete daily dispatches in a timely manner
- Maintained communication with ship staff and tour partners to ensure requests were completed professionally and in a timely manner.
Operations Supervisor
HAP Alaska Yukon
05.2005 - 09.2010
- Seasonal Position/May-September.
- Worked both in office and on pier.
- Office duties included daily scheduling of motor coaches, assigning drivers, and coordinating arrangements with other divisions.
- Using multi-line phone system for incoming calls and answering calls from employees and management to respond to scheduling queries.
- Responsible for maintaining communication with shore excursion staff onboard ship and local tour operators via phone and email correspondence.
- Using Microsoft based computer programs including Word and Excel.
- Duties on pier included: supervising staff, monitoring passenger flows, answering passenger questions regarding tours and local information, and tracking the location of all motor coaches.
Education
High School Diploma -
Ketchikan High School
Ketchikan, AKSkills
- Strong organizational skills
- Team Leadership Qualities
- Travel industry knowledge
- Resource Allocation Knowledge
- Itinerary Development Expertise
- Regulations and compliance
- Administrative tasks
- Reservations Management
Timeline
Tour Coordinator
The Great Alaskan Lumberjack Show
03.2018 - 07.2024
Transportation Manager
HAP Alaska Yukon
03.2014 - 05.2017
Assistant Transportation Manager
HAP Alaska Yukon
01.2011 - 03.2014
Operations Supervisor
HAP Alaska Yukon
05.2005 - 09.2010
High School Diploma -
Ketchikan High School
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