Teyah Overton
Summary
Knowledgeable barista with solid foundation in food service. Proven success in fostering customer engagement and driving revenue through personalized service. Highly driven to having positive impacts on customers through product knowledge and excellent customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Sierra Trading Post
11.2024 - 01.2025
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
Shift Leader
Dunkin' Donuts
09.2023 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Sales Associate
European Wax Center
06.2023 - 09.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
- Reduced appointment cancellations, consistently delivering timely services according to schedule.
- Improved salon efficiency by maintaining a clean, organized work environment for optimal productivity.
- Provided expert advice on pre-wax preparation, leading to a more comfortable and efficient experience for clients.
- Maintained sales records and generated relevant market and sales reports for management.
- Implemented effective sales strategies, resulting in significant growth in door sales.
Beauty Advisor
Target
10.2022 - 01.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Education
Certification - Cosmetology
Empire Beauty School
Hooksett, NH04-2026
High School Diploma -
Kearsarge Regional High School
North Sutton, NH06-2023
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Cash handling
- Customer engagement
- Retail sales
- Store opening and closing
- Reliability and punctuality
- Flexible schedule
- Trend awareness
- Stocking and receiving
- POS system operation
Certification
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
- Cosmetology Apprentice License - NH Board of Cosmetology.
- NH Driver's License
- OSHA Certified
Languages
English
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy helping others and giving back to the community
- Getting involved in local advocacy groups to promote positive change in the community
- Personal Development and Self-Improvement
Timeline
Retail Sales Associate
Sierra Trading Post
11.2024 - 01.2025
Shift Leader
Dunkin' Donuts
09.2023 - 10.2024
Sales Associate
European Wax Center
06.2023 - 09.2023
Beauty Advisor
Target
10.2022 - 01.2023
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
- Cosmetology Apprentice License - NH Board of Cosmetology.
- NH Driver's License
- OSHA Certified
Certification - Cosmetology
Empire Beauty School
High School Diploma -
Kearsarge Regional High School
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