Teyan Thurlo
Summary
Professional Aquatics Specialist with strong background in aquatic facility management and program development. Skilled in team leadership, safety protocols, and customer service. Proven ability to adapt to changing needs and drive results through effective collaboration and innovative solutions. Recognized for reliability, communication skills, and proactive approach to problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Aquatics Manager
Choctaw Casino & Resort
05.2021 - Current
- Managed the aquatics facility to maintain compliance with state and federal safety and operational regulations.
- Scheduled and managed 125 associates, adapting staffing to meet business demands and seasonal goals.
- Delivered strong financial performance by meeting budget targets and achieving $2.7M in sales.
- Increased overall guest satisfaction scores by 8% year-over-year.
- Developed and mentored new supervisors and staff to ensure operational excellence.
- Led the opening of two new venues, achieving on-time launch and operational excellence.
- Drove interdepartmental communication to resolve process and workflow challenges.
Pool Supervisor
Choctaw Casino & Resort
03.2018 - 05.2021
- Supervised daily pool operations, ensuring adherence to safety and health regulations.
- Encouraged teamwork through communication and recognition.
Spa Supervisor
Choctaw Casino & Resort
12.2020 - 04.2021
- Supervised daily spa operations, ensuring high standards of service and cleanliness.
- Resolved customer complaints effectively, enhancing overall guest satisfaction ratings.
Education
High School Diploma -
Kingston High School
Skills
- Aquatic safety management
- Staff training and development
- Pool operations supervision
- Customer service excellence
- Detail oriented
- Conflict resolution techniques
Certification
- American Redcross Lifeguarding Instructor
- Oklahoma Able License
- Oklahoma Food Handling
Timeline
Aquatics Manager
Choctaw Casino & Resort
05.2021 - Current
Spa Supervisor
Choctaw Casino & Resort
12.2020 - 04.2021
Pool Supervisor
Choctaw Casino & Resort
03.2018 - 05.2021
High School Diploma -
Kingston High School