Teyana Porch
Somerset,NJ
Summary
Dynamic customer management professional with a proven track record at LVMH Perfumes and Cosmetics. Expert in conflict resolution and coaching, I enhanced team productivity and reduced customer complaints through effective solutions. Committed to fostering a collaborative environment, I prioritize customer satisfaction while maintaining meticulous attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead Customer Management
LVMH Perfumes And Cosmetics
03.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Coordinator Customer Management
LVMH Perfumes And Cosmetics
06.2022 - 03.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Customer Service Coordinator
LVMH Perfumes And Cosmetics
10.2017 - 06.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Interim Customer Service Manager
LVMH Perfumes And Cosmetics
08.2019 - 02.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Bachelor Of Applied Science - Business Administration And Management
Berkeley College
New York, NY04.2016
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Certification
Excel: Mastering Lookup Function, Lorman
Timeline
Team Lead Customer Management
LVMH Perfumes And Cosmetics
03.2024 - Current
Coordinator Customer Management
LVMH Perfumes And Cosmetics
06.2022 - 03.2024
Interim Customer Service Manager
LVMH Perfumes And Cosmetics
08.2019 - 02.2020
Customer Service Coordinator
LVMH Perfumes And Cosmetics
10.2017 - 06.2022
Bachelor Of Applied Science - Business Administration And Management
Berkeley College
Similar Profiles
Steven BianchinoSteven Bianchino
Shipping Clerk at LVMH Perfumes And CosmeticsShipping Clerk at LVMH Perfumes And Cosmetics
Kairou (wendy) LiKairou (wendy) Li
2IC - MAKEUP ARTIST AT DIOR at LVMH Perfumes And Cosmetics2IC - MAKEUP ARTIST AT DIOR at LVMH Perfumes And Cosmetics
MOHAMMED ZAID VAZIERMOHAMMED ZAID VAZIER
Customer Service Trainee at LVMH Perfumes And CosmeticsCustomer Service Trainee at LVMH Perfumes And Cosmetics
Danette RobinsonDanette Robinson
Regional Operations Manager at Rutgers UCHCRegional Operations Manager at Rutgers UCHC
Ekta PatelEkta Patel
Project Manager at Medidata SolutionsProject Manager at Medidata Solutions