Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Teyashia Moses

richmond,VA

Summary

Experienced with leading cashier teams and ensuring efficient transaction processing. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining organized work environments and training team members in best practices.

Retail professional with extensive experience in managing cashier functions and customer interactions. Known for maintaining high standards of accuracy and efficiency, while fostering collaborative team environment. Focused on delivering exceptional service and adapting to changing operational needs, with strong skills in cash handling and customer service.

Motivated Cashier Team Lead with Number years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation.

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Overview

19
19
years of professional experience

Work History

Cashier Lead

Foodlion
01.2024 - Current
  • Trained new cashiers on company policies, ensuring consistent quality of service across the team.
  • Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
  • Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
  • Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
  • Prepared detailed reports on sales trends and cashier performance, aiding management in strategic decision-making processes.
  • Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
  • Streamlined checkout process by implementing new procedures to increase speed and efficiency.
  • Ensured optimal staffing levels during peak hours by effectively scheduling employees based on anticipated workload.
  • Implemented loss prevention strategies to minimize theft risks without compromising customer service standards.
  • Contributed towards achieving store sales targets through upselling techniques and product recommendations.
  • Provided support to other departments as needed during busy periods, promoting teamwork within the store environment.
  • Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
  • Acted as a point of contact between management and cashier team, ensuring smooth communication and quick resolution of issues.
  • Maintained compliance with local regulations regarding cash handling procedures, reducing potential fines or penalties from non-compliance incidents.
  • Coordinated breaks for cashiers while maintaining sufficient coverage at registers, optimizing workflow without sacrificing customer care.
  • Resolved customer complaints promptly, maintaining a professional and courteous demeanor at all times.
  • Assisted management in setting performance goals for cashier staff, leading to improved productivity.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Operated POS cash register and equipment to collect payments.
  • Monitored areas for security issues and safety hazards.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.

Dietary Aide

Beth Shalom
02.2017 - 07.2018
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
  • Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
  • Organized kitchen workflows, enabling team to prepare meals more efficiently.
  • Assisted in menu planning to cater to diverse patient dietary restrictions, ensuring balanced nutrition.
  • Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
  • Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
  • Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
  • Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
  • Reduced meal preparation times by optimizing kitchen operations, without compromising food quality.
  • Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
  • Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
  • Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
  • Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
  • Streamlined meal preparation processes, cutting down on waste while ensuring quality.
  • Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Adjusted food preparation methods in accordance with customer requests.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Utilized POS system to receive and process food and beverage orders.
  • Processed customer payments and balanced cash drawers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Childcare Assistant

Fifth Baptist Church
08.2006 - 09.2007
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
  • Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
  • Boosted children''s cognitive development with age-appropriate educational games and activities.
  • Read and told stories to promote and support overall language development.
  • Monitored children's progress and identified areas of improvement.
  • Established positive relationships with parent to collaboratively promote child's wellbeing.
  • Supported early language development through storytelling, songs, and interactive conversations with children.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Assisted in monitoring children''s progress by conducting regular observations and assessments as needed.
  • Implemented creative learning strategies to engage children and promote their intellectual growth.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
  • Promoted emotional well-being through empathetic communication and consistent support during challenging moments.
  • Provided extra support for children with special needs by adapting activities or offering one-on-one assistance when necessary.
  • Assisted in the development of individualized care plans, addressing each child''s unique needs and preferences.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Promoted learning and social development through structured and unstructured playtime.
  • Kept children between ages of Number and Number safe and secure with vigilant oversight.
  • Restocked supplies and personal hygiene products for use by students.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Read stories, sang songs and facilitated creative play.
  • Monitored children's activities to verify safety and wellbeing.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Provided support and guidance to children in conflict resolution.
  • Implemented daily routines and activities to stimulate and engage children.
  • Responded to inquiries from parents and guardians.
  • Encouraged children's emotional and social development.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Assisted in potty training and toilet hygiene.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Created and implemented activities to promote language development.
  • Logged information regarding naps, feedings, and any medications administered.

Education

Graduate Certificate - None

John Marshall High School
Richmond VA
06.2007

Skills

  • End-of-day reporting
  • Maintaining cleanliness
  • Cash handling expertise
  • Cash register maintenance
  • POS system proficiency
  • Cash drawer balancing
  • Sales promotion
  • Discount application
  • Gift card processing
  • Returns and exchanges
  • Customer complaint handling
  • Positive attitude
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Cashier training
  • Adaptability and dependability
  • Punctual and reliable
  • Team collaboration
  • Team leadership
  • Money handling
  • Cash handling
  • Customer engagement
  • Flexible schedule
  • Manager support
  • Team management
  • Cash register operation
  • Store opening and closing
  • Coaching and mentoring
  • Staff training
  • Payment processing
  • POS system
  • New hire training
  • Transaction approvals
  • POS system operation
  • Basic math
  • POS systems
  • Transaction management
  • Deposit preparation
  • Hospitality and accommodation
  • Teamwork
  • Teamwork and collaboration
  • Honest and dependable
  • Reliable and responsible
  • Customer assistance
  • Problem-solving abilities

Accomplishments

  • Achieved Result by introducing Software for Type tasks.
  • Documented and resolved Issue which led to Results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Collaborated with team of Number in the development of Project name.
  • Supervised team of Number staff members.
  • Resolved product issue through consumer testing.

Timeline

Cashier Lead

Foodlion
01.2024 - Current

Dietary Aide

Beth Shalom
02.2017 - 07.2018

Childcare Assistant

Fifth Baptist Church
08.2006 - 09.2007

Graduate Certificate - None

John Marshall High School

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Teyashia Moses