Teyeka Lyons
Zephyrhills,FL
Summary
Experienced healthcare IT professional with over 25 years of experience in healthcare services and a strong background in hospital IT application support. Extensive knowledge of healthcare information systems. Proven ability to manage complex projects and drive successful outcomes through effective leadership. Ability to leverage technology to achieve organizational goals. Committed to delivering excellent service to improve clinical processes and outcomes. Skilled application maintenance and troubleshooting, consistently resolving technical issues and improving system performance.
Overview
29
29
years of professional experience
2
2
Certification
13
13
years of post-secondary education
Work History
Technical Team Lead, Cerner Ancillary Tower-PathNet
Tech Mahindra
Zephyrhills, FL, USA
06.2021 - Current
- Supported all Cerner PathNet Modalities: General Lab, Anatomic Pathology (including CoPath), Blood Bank, Microbiology, Outreach, and Reference Lab.
- Build, Maintenance, and validation of Laboratory Medical Device Integration in Legacy, Traditional, and Cloud iBus.
- Used CCL for queries and backend system updates and Discern EKM to write complex system rules.
- Collaborated with healthcare professionals to identify areas for clinical systems improvement, resulting in more effective LIS management.
- Assisted with the development of clinical documentation standards, contributing to a more consistent approach across departments.
- Demonstrated strong leadership qualities by taking ownership of challenging projects, leading teams through adversity, and successfully navigating complex situations.
- Reduced project delivery times by effectively prioritizing tasks and delegating responsibilities among the team.
- Developed training documents and facilitated knowledge sharing sessions among team members to promote best practices and enhance overall skillset within the organization.
- Created and maintained Knowledge Base articles in Service Now
- Reviewed project demands and provide demand estimates
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Clinical Systems Analyst II
Shriners Children's Corporate Headquarters
Tampa, FL, USA
11.2018 - 06.2021
- Used Cerner Command Language (CCL), running scripts/queries, and update statements.
Performed operational troubleshooting activities for hospital laboratory software applications - Performed incident management diagnosis, root-cause analysis, escalation, tracking and resolution
- Performed request management gathering build requirements and completing build, validation, and troubleshooting of LIS applications and Medical Device Interfaces
- Conducted thorough testing of all system updates before deployment, ensuring minimal disruptions to daily operations.
- Resolved complex technical issues related to clinical systems through effective troubleshooting techniques and root cause analysis methods.
Business Systems Advisor, Healthcare & Life Sciences
Perot Systems/Dell/NTT DATA
Plano, TX, USA
08.2009 - 10.2018
- Gathered build requirements and performed build, validation, and troubleshooting of LIS applications and Medical Device Interfaces
- Interfaced LMDIs such as multiplexors, single device interfaces and robotics
- Proficiently used Cerner Command Language (CCL) and Discern and Horizon EKM to write expert rules
- Performed operational troubleshooting activities
- Performed Incident and Problem Management - diagnosis, root-cause analysis, escalation, tracking and resolution of incidents or problems with software applications
- Performed Change and Request Management - Application build and updates to customer and system standards
- Development of training materials using Camtasia, WordForge, Sharepoint, Microsoft Tools, and Google Apps.
- Supported McKesson Horizon Lab and Cerner PathNet
EHR Trainer/Medical Assistant
Sharp Rees-Stealy Medical Group
San Diego, CA
04.2004 - 04.2009
- Trained users on the use of Allscripts Touchworks system.
- Performed troubleshooting, triage, resolution and escalation during incident management.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Hospital Corpsman
United States Naval Service
Everett, WA (Last Duty Station)
08.1996 - 03.2004
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Rendered emergency medical treatment and administered immunization programs.
- Assisted in surgical procedures, maintaining a sterile environment and managing surgical instruments with precision.
- Updated medical records in EMR system and double-checked data for accuracy.
- Streamlined clinic operations by assisting with scheduling appointments, managing patient flow, and coordinating follow-up care as needed.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Education
Bachelor of Science - Health Care Services
University of Phoenix
01.2003 - 10.2005
Associate of Arts and Science -
Everett Community College
01.2000 - 12.2002
Hospital Corps -
United States Navy
08.1996 - 03.2004
Skills
- Adaptability
- Initiative
- Organization and attention to detail
- Clinical process and workflow knowledge
- Work Planning and Prioritization
- Analytical thinking and problem-solving
- Documentation and reporting
- Issue resolution
- Change management
- Remote technical support
Certification
- Cerner PathNet Foundations
- ITIL Foundations
Application Experience
- Cerner PathNet (AP/BB/Micro/GenLab/Outreach/RefLab)
- Cerner LMDI (Legacy/Traditional iBus/Cloud iBus)
- Cerner CoPath
- Unix and Linux
- Writing queries
- Expert rules
- Allscripts Touchworks
- McKesson Horizon Lab
- Mediware HCLL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Team Lead, Cerner Ancillary Tower-PathNet
Tech Mahindra
06.2021 - Current
Clinical Systems Analyst II
Shriners Children's Corporate Headquarters
11.2018 - 06.2021
Business Systems Advisor, Healthcare & Life Sciences
Perot Systems/Dell/NTT DATA
08.2009 - 10.2018
EHR Trainer/Medical Assistant
Sharp Rees-Stealy Medical Group
04.2004 - 04.2009
Bachelor of Science - Health Care Services
University of Phoenix
01.2003 - 10.2005
Associate of Arts and Science -
Everett Community College
01.2000 - 12.2002
Hospital Corpsman
United States Naval Service
08.1996 - 03.2004
Hospital Corps -
United States Navy
08.1996 - 03.2004