Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Teygan Wright

roanoke

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

4
4
years of professional experience

Work History

Receptionist

Lenk Orthodontics
04.2024 - 06.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Examined claims forms and other records to determine insurance coverage.
  • Ensured accurate patient billing by diligently reviewing insurance claims and processing payments.
  • Examined forms to determine insurance coverage.
  • Contacted insurance companies to verify coverage, deductibles and payments.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.

Dental Assistant

Aspen Dental
11.2023 - 04.2024
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, impressions
  • Scheduled and confirmed patient appointments.
  • Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
  • Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.

PCT

Carilion Roanoke Memorial Hospital
05.2023 - 11.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Retail Store Manager

Uptown Cheapskate
04.2020 - 05.2023
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Submitted orders for new inventory.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Completed point of sale opening and closing procedures.

Education

High School Diploma -

Lord Botetourt High School
Daleville, VA
05-2022

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer and client relations
  • Professional demeanor
  • Tech-Savvy
  • Customer service

Timeline

Receptionist

Lenk Orthodontics
04.2024 - 06.2024

Dental Assistant

Aspen Dental
11.2023 - 04.2024

PCT

Carilion Roanoke Memorial Hospital
05.2023 - 11.2023

Retail Store Manager

Uptown Cheapskate
04.2020 - 05.2023

High School Diploma -

Lord Botetourt High School

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Teygan Wright