Teyla Ljubic
Frederick,MD
Summary
Friendly and dependable professional with 3+ years of experience supporting front-desk operations in busy environments. Comfortable handling phones, greeting visitors, scheduling appointments, and keeping things organized. Known for being adaptable, helpful, and professional while juggling multiple tasks.
Overview
3
3
years of professional experience
Work History
Learning Assistant I
FCC Testing Center
Frederick, MD
08.2024 - Current
- Increased student satisfaction with the testing experience by consistently providing friendly, professional assistance throughout the process
- Maintained a secure and organized testing space, adhering to strict confidentiality protocols for sensitive information
- Ensured accurate testing results through meticulous attention to detail during exam administration
- Assisted coworkers and staff members with special tasks on daily basis
- Helped maintain technological equipment at the center, troubleshooting issues as needed for seamless exam delivery
Camp Office Attendant
Greenbrier State Park
Boonsboro, MD
04.2024 - 09.2025
- Greeted visitors professionally, providing a welcoming atmosphere and assisting with their needs throughout the park
- Checked guests in for their camping and day-use reservations
- Answered questions about park policies and addressed customer concerns
- Addressed and resolved complaints quickly to maintain customer satisfaction
- Proficient phone communication skills
Cashier /Crew Member
Dunkin Donuts
Frederick, MD
02.2023 - 12.2023
- Resolved customer complaints professionally, leading to improved customer experiences
- Mentored new employees on cashier duties and best practices, improving overall staff performance
- Made food according to standard recipes with requested changes for customer satisfaction
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation
Education
No Degree - STEM Prereqs
Frederick Community College
Frederick, MDHigh School Diploma -
Walkersville High School
Walkersville, MD03-2024
Skills
- Effective communication
- Quick Learner
- Personable
- Professionalism
- Adaptability and flexibility
- Reliability
Timeline
Learning Assistant I
FCC Testing Center
08.2024 - Current
Camp Office Attendant
Greenbrier State Park
04.2024 - 09.2025
Cashier /Crew Member
Dunkin Donuts
02.2023 - 12.2023
No Degree - STEM Prereqs
Frederick Community College
High School Diploma -
Walkersville High School