Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Teyla Mentzer

Newport,PA

Summary

Seasoned professional specializing in various returns. Technologically savvy and meticulous in completing documentation according to guidelines. Quick learner with excellent communication skills and professional demeanor. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

7
7
years of professional experience

Work History

Tax Preparer Assistant

Concentrix
04.2025 - Current
  • Prepared 1040EZ, 1040A and 1040 forms as well as supporting schedules A, B and C accurately and efficiently.
  • Conducted client interviews to gather necessary documentation and information for tax preparation.
  • Produced US and state income, gift tax, and estate tax returns for individuals.
  • Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
  • Assisted tax preparers in gathering and organizing client documents.

Caregiver

Senior Helpers National
04.2021 - 04.2025
  • Contributed to case reviews of client status and progress.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.

Customer Service Representative

Schneider National Inc.
, WI
03.2018 - 03.2021
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

West Perry High School
Elliottsburg, PA
06-2010

Skills

  • Tax preparation
  • Client interviewing
  • Document organization
  • Data entry
  • Regulatory compliance
  • Customer service

References

References available upon request.

Timeline

Tax Preparer Assistant

Concentrix
04.2025 - Current

Caregiver

Senior Helpers National
04.2021 - 04.2025

Customer Service Representative

Schneider National Inc.
03.2018 - 03.2021

High School Diploma -

West Perry High School

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