Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teyla Washington

West Palm Beach

Summary

I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do. I'm very communicative, detail-oriented, and versatile. I like to think of myself as a team player. While I don't mind taking on solo projects, I prefer to work with others. I like to think that I'm persistent and persuasive. Working in sales, these traits have served me well. Outside of work, I enjoy taking part in lively debates where I can share my views with others.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Just For Kids Pediatrics
01.2024 - Current
  • Managed patient scheduling and appointment confirmations to optimize clinic operations.
  • Maintained accurate patient records using electronic health record (EHR) systems.
  • Provided exceptional customer service, addressing patient inquiries and concerns promptly.
  • Coordinated communication between healthcare providers and patients to ensure quality care.
  • Implemented workflow improvements to enhance front desk efficiency and reduce wait times.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.

Hostess

Rosewater Rooftop by Akira Back
04.2023 - 10.2023
  • Ensured tables and seating areas are clean and sanitized between guests.
  • Assisted the bartender and servers by delivering drinks and relaying guest requests.
  • Distributed and collected food and drink menus.
  • Provided excellent customer service to ensure a pleasant experience to guests
  • Interact effectively with customers,colleagues, and managers
  • Managed reservation software and optimize workflow
  • Maintained a clean and organized dining area.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Assisted servers in bussing tables when needed during busy periods.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Nanny/Babysitter

Family Friends
09.2021 - 08.2023
  • Assisted with homework, teaching manners, and encouraged intellectual development
  • Engaged children in age-appropriate activities, both indoors and outdoors
  • Drove children to and from school and activities
  • Ensured the children’s safety and administering medicine
  • Light housekeeping, laundry, tidying up the children's room, washing dishes, cleaning the floors
  • Worked with parents to ensure the children's growth and social development was being achieved how they would like
  • Cared for family pets
  • Organized educational games and materials to encourage learning in a fun way.

Customer Service Associate

Elegant Beauty Supplies
05.2022 - 03.2023

  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Suggested product solutions based on individual customer needs.
  • Handled cash register operations accurately during peak times.
  • Advised customers on products that suit their preferences and hair type and also other necessities in store
  • Addressed customer complaints, determining the cause, and explaining solutions
  • Following up with clients to get feedback and deepen relationships
  • Promoted beauty products and using upselling techniques
  • Greeting customers and ensuring they have a positive experience
  • Worked overtime almost every week to help not only the customers but my management’s team

Education

High school diploma -

Academic High School
Boca Raton, FL
05-2023

Skills

  • Nannying
  • Childcare
  • Babysitting
  • Customer service
  • Communication skills
  • Leadership
  • Time management
  • Meal Preparation
  • Cooking
  • Front Desk
  • Food Preparation
  • Upselling
  • Host/Hostess
  • Animal Care
  • Cash Handling
  • Customer Service
  • Server Support
  • Data Entry
  • Call Management
  • Product Knowledge
  • Scheduling
  • Member account management
  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Patient registration
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • HIPAA guidelines
  • Appointment management
  • Payment collection
  • Reminder calls
  • EMR / EHR
  • Documentation
  • Co-payment collection
  • Insurance verifications
  • Patient reception management
  • Problem-solving
  • Collaboration and teamwork
  • Critical thinking
  • Organization and time management
  • Data entry
  • Adaptable and flexible

Timeline

Medical Receptionist

Just For Kids Pediatrics
01.2024 - Current

Hostess

Rosewater Rooftop by Akira Back
04.2023 - 10.2023

Customer Service Associate

Elegant Beauty Supplies
05.2022 - 03.2023

Nanny/Babysitter

Family Friends
09.2021 - 08.2023

High school diploma -

Academic High School

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