Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teyler Allen

Gardendale,AL

Summary

I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Compassionate and well-versed in performing diverse administrative functions for patient care with a high degree of diplomacy and problem-solving acumen. Positive and upbeat with good communication and time management abilities. I demonstrate extreme attention to detail with accuracy of medical records. Knowledgeable and offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Revenue Cycle Coordinator

Advantum Health
Birmingham, AL
02.2024 - Current
  • Reviewed and analyzed patient accounts to ensure accuracy of information and timely payments.
  • Developed, implemented, and monitored processes for billing and collections activities.
  • Identified solutions to improve revenue cycle operations efficiency and effectiveness.
  • Monitored payment postings to ensure accurate financial records.
  • Coordinated training sessions on new policies, procedures, software upgrades. related to revenue cycle management.
  • Responded to customer inquiries regarding their bills or payment plans in a professional manner.
  • Generated invoices for services rendered by the organization using specialized computer software programs.
  • Provided customer service assistance in resolving billing disputes with insurance companies or other third parties.
  • Analyzed daily cash receipts from patients and third-party payers to identify discrepancies or trends that may require follow-up actions.
  • Processed credit card payments from customers utilizing established protocols for secure transactions.
  • Worked collaboratively with other departments such as clinical staff to ensure accurate coding of services provided.
  • Created detailed reports summarizing the status of accounts receivable balances at any given time.
  • Provided revenue cycle process support to all clinical personnel, including resolving procedure challenges.
  • Oversaw complete lifecycle of revenue operations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Computed balances, totals or commissions to support accounting team.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Patient Access Rep./Physician Order Coordinator

R1 RCM
Birmingham, AL
06.2021 - Current
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Assembled registration paperwork and placed identification bands on patient.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Explained policies, procedures and services to patients.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Liaised between physicians’ offices and hospitals and operated multiple systems to link physician orders and patients’ appointment dates to foster a sound relationship that will help create a smoother, more structured registration process.

Dental Customer Service Associate

Blue Cross and Blue Shield of Alabama
Birmingham, AL
12.2020 - 05.2021
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Examined claims, records and procedures to grant approval of coverage.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Precisely calculated refunds and adjustments.
  • Followed policies and procedures to meet or exceed established performance requirements.

Orthopedic Unit Secretary

UAB Highlands
Birmingham, AL
09.2019 - 12.2020
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Provided patient information to facilitate timely admissions and discharges.
  • Retrieved physicians' paperwork, including lab test requests.
  • Compiled physical and digital documents, charts and reports.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Ordered and maintained supply inventory for medical office.

Sales Floor Associate Cashier/Merchandiser

Nordstrom Rack
Birmingham, AL
11.2017 - 11.2018
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Developed knowledge about products and sales items to answer customer questions.
  • Recommended and helped locate or obtain merchandise based on customer needs and desires.
  • Provided information to customers concerning sales, promotions and store policies.
  • Adhered to company initiatives and achieved established goals.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Calculated pricing, applied discounts and collected payments to process transactions.

Retail Sales Associate Cashier

Publix Supermarkets
Gardendale, AL
08.2016 - 09.2017
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Followed company safety regulations to maintain safe work environment.
  • Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
  • Reported suspicious behavior, incidents and theft to support loss prevention.
  • Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Worked closely with front-end staff to assist customers.
  • Reported damaged items and incorrect pricing to supervisor.
  • Promoted specific items to drive sales and achieve add-on purchases.

Education

High School Diploma -

University of Alabama At Birmingham
Birmingham, AL

Skills

  • Financial Procedures Adherence
  • Customer Service
  • Registration and Admissions
  • Multitasking and Organization
  • Problem-Solving
  • Quality Assurance
  • Verbal and Written Communication
  • Building Rapport and Credibility
  • Patient Confidentiality and Data Security
  • Explaining Policy and Procedures
  • Microsoft Office
  • Organized and Efficient
  • Calm and Effective Under Pressure
  • Communicating to Patients and Families
  • Detail-Oriented
  • Team Leadership
  • Caring and Empathetic
  • Friendly and Outgoing
  • Phone and Email Etiquette
  • Administrative and Office Support
  • Insurance Company Knowledgeable

Certification

  • Patient Access, R1 RCM - 2021

Timeline

Revenue Cycle Coordinator

Advantum Health
02.2024 - Current

Patient Access Rep./Physician Order Coordinator

R1 RCM
06.2021 - Current

Dental Customer Service Associate

Blue Cross and Blue Shield of Alabama
12.2020 - 05.2021

Orthopedic Unit Secretary

UAB Highlands
09.2019 - 12.2020

Sales Floor Associate Cashier/Merchandiser

Nordstrom Rack
11.2017 - 11.2018

Retail Sales Associate Cashier

Publix Supermarkets
08.2016 - 09.2017

High School Diploma -

University of Alabama At Birmingham

Similar Profiles

CREATE PROFILE
Teyler Allen