Teyona Edens
Philadelphia,PA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Manager of Operations (Food Service Division)
School District of Philadelphia
Philadelphia, PA
09.2017 - Current
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Oversaw inventory management activities including ordering supplies as needed.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Customer Service Representative
Wegmans Food and Pharmacy
Philadelphia, PA
12.2017 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Leasing Consultant
InterSolutions
Philadelphia, PA
01.2022 - 12.2023
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Responded to tenant requests for maintenance services in a timely manner.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
Medical Appointment Scheduler (REMOTE)
QTC Medical Services
Philadelphia, PA
12.2021 - 07.2022
- Created and maintained patient records, including medical histories, reports and correspondence.
- Entered new patient data into an electronic health record system.
- Researched medical coding procedures in order to accurately enter billing information into the system.
- Followed up with patients after their appointments to ensure satisfaction with services received.
Education
Some College (No Degree) - Childcare/Psychology
Kutztown Area Senior High School
Kutztown, PASome College (No Degree) - Business Economics
Montgomery County Community College
Blue Bell, PASkills
- Paperwork Processing
- Data Collection
- Report Generation
- Information Security
- Scheduling
- Data Entry
- Sales expertise
- Delivery Scheduling
- Critical Thinking
References
References available upon request.
Timeline
Leasing Consultant
InterSolutions
01.2022 - 12.2023
Medical Appointment Scheduler (REMOTE)
QTC Medical Services
12.2021 - 07.2022
Customer Service Representative
Wegmans Food and Pharmacy
12.2017 - 01.2024
Manager of Operations (Food Service Division)
School District of Philadelphia
09.2017 - Current
Some College (No Degree) - Childcare/Psychology
Kutztown Area Senior High School
Some College (No Degree) - Business Economics
Montgomery County Community College
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