Teyonna Range
Summary
Detail-oriented customer care associate with proven strengths in communication, problem-solving, and technical support. Experienced in managing inquiries and providing comprehensive assistance in prescription management and insurance verification.
Overview
14
14
years of professional experience
Work History
Customer Care Associate II
CVS Caremark
06.2022 - Current
- Assisted customers with prescription inquiries and medication management.
- Responded promptly to emails, chats and other forms of communication.
- Managed customer accounts and updated information in the system.
- Provided support for insurance verification processes and claims submissions.
Insurance Customer Service Representative
Humana
11.2019 - 06.2022
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Assisted customers with policy inquiries and claims processing.
- Educated clients about insurance products and coverage options.
- Responded to customer concerns via phone and email effectively.
- Verified accuracy of customer data entered into the system.
Apple Specialist
Kelly Services
09.2012 - 09.2015
- Resolved customer inquiries and technical issues efficiently in a fast-paced environment.
- Resolved customer inquiries regarding product features and functionality.
- Provided technical support to customers on various Apple products, including iPhones, iPads, MacBooks, and iMacs.
- Assisted customers with setup and installation of Apple products.
- Troubleshot customer issues related to software updates and hardware malfunctions.
- Facilitated discussions to identify customer concerns and provide solutions. with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Brittain Academy High School
Thomasville, NC06-2009
Some College (No Degree) - General Studies
Guilford Technical Community College
Jamestown, NCSkills
- Account administration
- Claims management
- Insurance validation
- Account administration
- Customer support
- Client relationship management
- Medication management
Timeline
Customer Care Associate II
CVS Caremark
06.2022 - Current
Insurance Customer Service Representative
Humana
11.2019 - 06.2022
Apple Specialist
Kelly Services
09.2012 - 09.2015
High School Diploma -
Brittain Academy High School
Some College (No Degree) - General Studies
Guilford Technical Community College