Highly motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised, quickly masters new skills and concepts.
Sales Manager
Implemented process changes to streamline workflows, increasing efficiency and tracking impacts through performance metrics. Trained, coached, and mentored junior sales personnel with comprehensive training programs. Managed daily sales operations, supervised staff, delegated tasks, and monitored performance. Conducted regular meetings to review and set quarterly and annual goals. Collaborated with marketing on promotional materials and campaign execution. Assisted senior management in developing long-term strategic goals through market research and analysis. Established and maintained professional relationships with new and existing accounts, identified upselling opportunities, and ensured customer satisfaction. Delivered compelling sales presentations, highlighting product advantages over competitors. Addressed and resolved customer complaints, maintaining a high level of satisfaction. Stayed current on market trends and government programs, applying knowledge to sales strategies. Analyzed customer data to identify behavior trends and develop strategic plans. Identified and developed new markets, and implemented sales strategies to increase market share and revenue.
Mortgage Loan Officer
Conducted interviews with prospective clients to gather loan application information, assessed financial status and creditworthiness, and explained loan options. Developed relationships with real estate agents, builders, and referral sources to generate leads. Facilitated workshops on mortgage products and financial literacy. Identified solutions for clients with credit problems and provided financial management resources. Processed new loan applications according to guidelines, created reports on activities, and analyzed financial data to determine loan feasibility. Interacted with third parties involved in the loan process and prepared loan documents. Verified applicant information through outside agencies and ensured application accuracy.
Human Resources
Conducted in-depth interviews with top candidates to assess skills and fit, providing feedback to hiring managers. Managed the full-cycle recruiting process from sourcing candidates to extending job offers, developing recruitment strategies, and maintaining candidate databases. Conducted initial phone screenings, reviewed resumes, and scheduled in-person interviews. Maintained detailed records of recruiting activities, including interview notes and offer letters. Assisted Human resources with internal investgations and dispute resolutions.