Overview
Work History
Education
Skills
Timeline
OperationsManager

Tez Hartney

Honolulu,Hawaii

Overview

29
29
years of professional experience

Work History

Operations Manager

Sushi King University & Kaka'ako
Honolulu, HI
08.2017 - Current
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Purchased food and cultivated strong vendor relationships.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Assisted in recruiting, hiring and training of team members.
  • Enhanced business productivity by training up to 45 team members and 10 servers on best practices and protocols
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Developed unique events and special promotions to drive sales

  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Increased profit by streamlining operations.
  • Devised processes to boost long-term business success and increase profit levels.

ECommerce Buyer

Parallel
Portland, OR
03.2008 - 07.2017
  • Planned, created and executed women's contemporary clothing store from idea to opening through its successful 9 years
  • Managed all aspects of brand identity development including logo, in-store design, innovated displays, packaging and merchandising
  • Developed and managed retail e-commerce website, accounting for 70% of all sales including creative direction, photo shoots, styling, and strategy to profitability
  • Developed and executed entire marketing plan annually, including promotional marketing campaigns, communication strategies, direct mail/web initiatives, promotional look books, etc
  • Launched and grew for social media communities; curated social media content to increase engagement in channel growth
  • Analysis of sales and sell through to forecast seasonal open to buy
  • Strategic insight on market trends in fashion directives to determine purchasing inventory for 50+ curated brands
  • Establish strong vendor relationships and work closely with sales reps to capitalize on product mix
  • Created monthly, quarterly, and yearly budgets and insured adherence to budget
  • Trained and hired all new hires as well as maintaining their personal records and keeping all confidential information up to date
  • Established sales objectives and held weekly staff meetings to increase sales and store traffic; hired and trained staff members
  • Quarterly buying trips to key markets
  • Creative Director for all marketplaces including social media and e-commerce site.
  • Removed poor performing items from future buys.

Fine Jewelry Merchandiser and Analyst

Tiffany & Company
Portland, OR
02.2005 - 03.2008
  • Verified and accounted for all merchandise for monthly 8 mil+ plus leader in luxury goods
  • Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns
  • Communicated with corporate office to create optimal men/max levels to meet needs of consumers; ensured optimal inventory levels
  • Partnered with neighboring stores to transfer merchandise that would benefit and meet needs of particular consumers
  • Worked alongside Sales Director and Operations Director to achieve sales goals and identify opportunities and risks for financial gain
  • Coordinated merchandise for special events in Media coverage
  • Responsible for annual inventory and reconciliation reports
  • Provided ongoing feedback to all staff categories and keeping them updated on any changes via daily and monthly meetings

General Manager

Sushi King Las Vegas
Las Vegas, Nevada
09.2001 - 09.2005
  • Busy Japanese restaurant with annual turnover of 2+ million, including direct supervision of 45 employees
  • Monitored budgets and payroll records, determine labor and overhead costs, and review financial transactions to ensure expenditures were authorized and budgeted
  • Created and maintained standards for personnel performance and customer service
  • Organized and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
  • Reviewed menus and analyze recipes to determine labor and overhead costs;; assign prices to menu items
  • Scheduled use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients

Sales Consultant

Tiffany & Company
Las Vegas, NV
09.1998 - 09.2001
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Maximized customer retention by resolving issues quickly.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Created detailed sales presentations to communicate product features and market data.
  • Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
  • Oversaw daily outbound calls to identify services that address primary needs.

Server

Alan Wong's
Honolulu, HI
11.1995 - 10.1999
  • Originally hired as a busser and worked up to food runner, lead expediter, server.
  • Learned and utilized extensive food and wine knowledge with weekly meetings and testing.
  • Excelling in customer satisfaction and guest experience.
  • Ran food from chefs to guest tables with dishes that required special serving techniques.
  • Managed sections for smooth flow of guests and orders.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

High School Diploma -

Westmoor High School
Daly City, CA
05.1991

Skills

  • Proficient in Word, Excel, PowerPoint
  • Experienced in studio photography and professional lighting equipment
  • Proficiency in Shopify eCom and POS, Google ads, and Amazon Seller Marketplace
  • Graphic editing skills in Adobe Photoshop, Gimp, and publisher
  • Fluency in Japanese

Timeline

Operations Manager

Sushi King University & Kaka'ako
08.2017 - Current

ECommerce Buyer

Parallel
03.2008 - 07.2017

Fine Jewelry Merchandiser and Analyst

Tiffany & Company
02.2005 - 03.2008

General Manager

Sushi King Las Vegas
09.2001 - 09.2005

Sales Consultant

Tiffany & Company
09.1998 - 09.2001

Server

Alan Wong's
11.1995 - 10.1999

High School Diploma -

Westmoor High School

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Tez Hartney