Tez Hartney
Honolulu,Hawaii
Overview
29
29
years of professional experience
Work History
Operations Manager
Sushi King University & Kaka'ako
Honolulu, HI
08.2017 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Developed systems and procedures to improve operational quality and team efficiency.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Assisted in recruiting, hiring and training of team members.
- Enhanced business productivity by training up to 45 team members and 10 servers on best practices and protocols
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Developed unique events and special promotions to drive sales
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Increased profit by streamlining operations.
- Devised processes to boost long-term business success and increase profit levels.
ECommerce Buyer
Parallel
Portland, OR
03.2008 - 07.2017
- Planned, created and executed women's contemporary clothing store from idea to opening through its successful 9 years
- Managed all aspects of brand identity development including logo, in-store design, innovated displays, packaging and merchandising
- Developed and managed retail e-commerce website, accounting for 70% of all sales including creative direction, photo shoots, styling, and strategy to profitability
- Developed and executed entire marketing plan annually, including promotional marketing campaigns, communication strategies, direct mail/web initiatives, promotional look books, etc
- Launched and grew for social media communities; curated social media content to increase engagement in channel growth
- Analysis of sales and sell through to forecast seasonal open to buy
- Strategic insight on market trends in fashion directives to determine purchasing inventory for 50+ curated brands
- Establish strong vendor relationships and work closely with sales reps to capitalize on product mix
- Created monthly, quarterly, and yearly budgets and insured adherence to budget
- Trained and hired all new hires as well as maintaining their personal records and keeping all confidential information up to date
- Established sales objectives and held weekly staff meetings to increase sales and store traffic; hired and trained staff members
- Quarterly buying trips to key markets
- Creative Director for all marketplaces including social media and e-commerce site.
- Removed poor performing items from future buys.
Fine Jewelry Merchandiser and Analyst
Tiffany & Company
Portland, OR
02.2005 - 03.2008
- Verified and accounted for all merchandise for monthly 8 mil+ plus leader in luxury goods
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns
- Communicated with corporate office to create optimal men/max levels to meet needs of consumers; ensured optimal inventory levels
- Partnered with neighboring stores to transfer merchandise that would benefit and meet needs of particular consumers
- Worked alongside Sales Director and Operations Director to achieve sales goals and identify opportunities and risks for financial gain
- Coordinated merchandise for special events in Media coverage
- Responsible for annual inventory and reconciliation reports
- Provided ongoing feedback to all staff categories and keeping them updated on any changes via daily and monthly meetings
General Manager
Sushi King Las Vegas
Stardust Hotel, Las Vegas, NV
09.2001 - 09.2005
- Busy Japanese restaurant with annual turnover of 2+ million, including direct supervision of 45 employees
- Monitored budgets and payroll records, determine labor and overhead costs, and review financial transactions to ensure expenditures were authorized and budgeted
- Created and maintained standards for personnel performance and customer service
- Organized and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
- Reviewed menus and analyze recipes to determine labor and overhead costs;; assign prices to menu items
- Scheduled use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
Sales Consultant
Tiffany & Company
Las Vegas, NV
09.1998 - 09.2001
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Completed orders and organized product deliveries to meet customer timetables.
- Created detailed sales presentations to communicate product features and market data.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Oversaw daily outbound calls to identify services that address primary needs.
Server
Alan Wong's
Honolulu, HI
11.1995 - 10.1999
- Originally hired as a busser and worked up to food runner, lead expediter, server.
- Learned and utilized extensive food and wine knowledge with weekly meetings and testing.
- Excelling in customer satisfaction and guest experience.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
High School Diploma -
Westmoor High School
Daly City, CA05.1991
Skills
- Proficient in Word, Excel, PowerPoint
- Experienced in studio photography and professional lighting equipment
- Proficiency in Shopify eCom and POS, Google ads, and Amazon Seller Marketplace
- Graphic editing skills in Adobe Photoshop, Gimp, and publisher
- Fluency in Japanese
Timeline
Operations Manager
Sushi King University & Kaka'ako
08.2017 - Current
ECommerce Buyer
Parallel
03.2008 - 07.2017
Fine Jewelry Merchandiser and Analyst
Tiffany & Company
02.2005 - 03.2008
General Manager
Sushi King Las Vegas
09.2001 - 09.2005
Sales Consultant
Tiffany & Company
09.1998 - 09.2001
Server
Alan Wong's
11.1995 - 10.1999
High School Diploma -
Westmoor High School