Summary
Overview
Work History
Education
Skills
Timeline
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Tiye Frazier

Oakland,CA

Summary

Dynamic leader and adaptable professional recognized for enhancing customer satisfaction and loyalty at Kara's Cupcakes and The New Parkway Theater. Demonstrated excellence in team training and retention, resulting in significantly improved operational efficiency. Proficient in Microsoft Office and collaboration, leveraging strategic planning to achieve measurable results. Career aspirations include further optimizing operational processes while fostering high-performing teams.

Overview

9
9
years of professional experience

Work History

FOH/BOH Team Member

The New Parkway Theater
Oakland, CA
10.2021 - 09.2024
  • Maintained proper food handling procedures and sanitation standards to ensure safe, quality products.
  • Greeted customers and answered any questions about the products and services.
  • Provided excellent customer service to ensure customer satisfaction.
  • Prepared drinks according to standard recipes.

Manager: Operations/Outreach Coordinator

The New Parkway Theater
Oakland, CA
01.2022 - 03.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.

Sales Ambassador

Kara’s Cupcakes
06.2019 - 10.2020
  • Follow all food health and safety regulations
  • Ensure customers are provided with quality service and beautiful products
  • Ask questions and make suggestions for the most beautiful outcome of the product
  • Handle opening and closing procedures ensuring the store is prepared for the next employee to come in

Cashier / Stock

Cost Plus World Market
09.2018 - 06.2019
  • Provide excellent customer service at the registers and on the floor
  • Ensure the store is meticulously cleaned, organized, and well-stocked
  • Complete unloading/ restocking of new merchandise
  • Handle cash, debit, credit, and check transactions, including returns

Lead Counselor

Edventure More
06.2017 - 07.2017
  • Lead weekly meetings with Leaders in Training, including daily, individual follow-up meetings
  • Instruct Lego Animation, daily mindfulness, crafts, games, and built a strong moral foundation
  • Tackle the role of Director for the week of July 3, 2017
  • Ensure camper and staff safety, complete customer satisfaction with our program, and efficiency

Sales Associate

Charlotte Russe
09.2016 - 04.2017
  • Create and maintain an attractive merchandise display to maximize purchases
  • Provide customers with advice regarding styling tips, and product knowledge
  • Assist team members in handling registers, un-packaging, and labeling products, and upholding store cleanliness

Camp Counselor

Edventure More
06.2016 - 08.2016
  • Plan and implement a weekly schedule of activities for groups of 10-25
  • Identify, respond to, and redirect behavioral misconduct
  • Assist in maintaining accurate program records including incident reports, logbook, and daily attendance

Manager In Training

Division of Student Affairs: Operations
02.2016 - 05.2016
  • Provide support services to building personnel, student organizations, and campus divisions with various tasks.
  • Enforce workplace discipline, evaluate performance, and delegate responsibilities and tasks to team members.
  • Coordinate event setup and breakdown, and monitor building functions, including post-event billing.
  • Learned company processes, procedures and employee role functions.
  • Managed on-site event operations, including registration process, seating arrangements, problem resolution and customer service.
  • Coordinated with vendors, staff and volunteers to ensure successful event operations.
  • Maintained accurate records related to event operations and logistics.

Operations Team Member

Division of Student Affairs: Operations
09.2015 - 02.2016
  • File paperwork, for event services to building personnel, student organizations, and campus divisions
  • Monitor and document daily building functions
  • Execute efficient event set-up, monitoring, and breakdown

Education

Some College (No Degree) - Hospitality

Peralta Colleges
Berkeley, California

Licensed Nail Technician -

Lyle’s College of Beauty
Bakersfield, California
01-2018

Some College (No Degree) - Political Science and Government

St. John’s University
Queens, New York
01-2016

High School Diploma -

Holy Names High School
Oakland, California
01-2015

Skills

  • Attention to detail
  • Adaptability
  • Cash management
  • Collaboration
  • Customer care
  • Document preparation
  • Employee onboarding and offboarding
  • Facility management
  • Google Workspace
  • Interview scheduling
  • Inventory
  • Microsoft Office
  • Outreach
  • Policy enforcement
  • Property inspection
  • Reporting and documenting
  • Scheduling appointments
  • Slack
  • Team building
  • Team training
  • Typing
  • Volunteer orientation and onboarding

This list does not provide a comprehensive index of my skills

Timeline

Manager: Operations/Outreach Coordinator

The New Parkway Theater
01.2022 - 03.2023

FOH/BOH Team Member

The New Parkway Theater
10.2021 - 09.2024

Sales Ambassador

Kara’s Cupcakes
06.2019 - 10.2020

Cashier / Stock

Cost Plus World Market
09.2018 - 06.2019

Lead Counselor

Edventure More
06.2017 - 07.2017

Sales Associate

Charlotte Russe
09.2016 - 04.2017

Camp Counselor

Edventure More
06.2016 - 08.2016

Manager In Training

Division of Student Affairs: Operations
02.2016 - 05.2016

Operations Team Member

Division of Student Affairs: Operations
09.2015 - 02.2016

Some College (No Degree) - Hospitality

Peralta Colleges

Licensed Nail Technician -

Lyle’s College of Beauty

Some College (No Degree) - Political Science and Government

St. John’s University

High School Diploma -

Holy Names High School

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Tiye Frazier