TAVIANA GILFORD
Las Vegas
Summary
Highly organized and detail-focused administrative professional with over five years of experience supporting cross-functional teams in busy office environments. Skilled in scheduling and coordinating daily operations, managing financials and payments, supporting business functions, and maintaining accurate confidential records. Experienced in composing sensitive correspondence, proofreading important documents, and resolving issues efficiently. Committed and eager to contribute to team success and help maintain smooth, effective operations through meaningful dedication and team collaboration.
Overview
10
10
years of professional experience
Work History
Interconnection Specialist
Freedom Forever Solar
03.2025 - 07.2025
- Prepared, reviewed, and submitted interconnection applications for residential solar projects, including complex submissions across multiple utility regions with varying and ambiguous requirements.
- Achieved and exceeded key performance indicators by actively managing backlog, optimizing throughput, and maintaining a high level of accuracy in a fast-paced, metrics-driven environment.
- Partnered with internal teams and external stakeholders to resolve escalations, coordinate utility communications, and contribute to special projects focused on process improvement and operational efficiency.
- Conducting outreach to obtain required documentation while ensuring precise and compliant record-keeping across all applications within multiple regions.
Project Coordinator
Freedom Forever Solar
11.2022 - 07.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Enter data accurately into various software platforms, including the Customer Resource Management system, phone system, and finance partner portals.
- Assist other departments by confirming dates or appointments for site audits, installations, and inspections, facilitating smooth operational processes.
- Promoted to Mentor for team of 40+ providing guidance on workflows, team member development, best practices, and problem-solving techniques; developed strong leadership, communication, and cross-functional collaboration skills
Benefits Coordinator
Green Valley Smiles Dentistry
05.2021 - 11.2022
- Verify patient insurance coverage prior to appointments and obtain necessary pre-authorizations and referrals for dental procedures.
- Educate patients on their dental insurance benefits, verify coverage, and coordinate financial arrangements, including payment plans and financing options.
- Prepare and submit insurance claims, follow up on outstanding claims, and act as the primary point of contact with insurance companies to resolve any issues.
Guest Service Representative
Wynn Resorts
02.2020 - 05.2021
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Resort Services Coordinator
Treasure Island Hotel & Casino
09.2015 - 02.2020
- Answered multiline incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
Education
Bachelor of Science - Hospitality Management
University of Nevada - Las Vegas
12.2022
Skills
- Administrative and organizational
- Team player mentality
- Leadership & Collaboration
- Effective problem solving
- Scheduling and Coordination
- Proactive attitude
- Documentation management
- Data Entry and Recordkeeping
- Problem-Solving & Analytical Skills
- Customer relations
Timeline
Interconnection Specialist
Freedom Forever Solar
03.2025 - 07.2025
Project Coordinator
Freedom Forever Solar
11.2022 - 07.2025
Benefits Coordinator
Green Valley Smiles Dentistry
05.2021 - 11.2022
Guest Service Representative
Wynn Resorts
02.2020 - 05.2021
Resort Services Coordinator
Treasure Island Hotel & Casino
09.2015 - 02.2020
Bachelor of Science - Hospitality Management
University of Nevada - Las Vegas
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