Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Garrett

Bronx,NY

Summary

Enthusiastic Housekeeping Supervisor offering [10] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Overview

15
15
years of professional experience

Work History

Residential Aide Supervisor

163rd Street Improvement Council
Bronx, NY
02.2024 - Current
  • Provided day-to-day supervision of residential aides and ensured adherence to all safety protocols.
  • Maintained accurate records, including incident reports, staff attendance logs and shift schedules.
  • Organized training sessions for new residential aides on safety procedures and guidelines.
  • Inspected living units regularly to ensure cleanliness standards were met.
  • Responded to emergency situations in a timely manner and took appropriate actions as needed.
  • Assisted residents with daily needs such as meal preparation, laundry services, housekeeping duties.
  • Resolved conflicts between residents in a professional manner while upholding established rules and regulations.

Housekeeping Supervisor

Refinery Hotel
New York, NY
05.2018 - 01.2023
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Communicated with maintenance team on damages to repair.
  • Delegated work to staff, setting priorities and goals.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.

Housekeeper

LaGuardia Marriott
Queens, NY
12.2016 - 02.2018
  • Making beds, laundry, stocking laundry cart
  • Preparing room to meet company standards.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.

Restaurant Manager

Dunkin Donuts
New York, NY
09.2013 - 08.2016
  • Assisted in employee recruitment and maintaining records of all new employees using approved HR guidelines
  • Monitored performance and customer service of employees
  • Managed floor sales during peak hours of operation to ensure courteous, accurate and efficient service
  • Completed weekly food and paper inventory
  • Helped in the daily cash management functions
  • Maintained and updated database.

Guest Service

Marriot Hotel
New York, NY
06.2009 - 11.2012
  • Assist guest with checking in and out of rooms, establish payment method
  • Help guest with any questions or concerns they may have, providing guest service
  • Receive, input, retrieve and relay messages to guests

Education

Samuel Gompers High School

Skills

  • Employee Training
  • Customer Service-Focused
  • Staff Training and Development
  • Problem-Solving
  • Decision Making
  • Complaints Handling

Timeline

Residential Aide Supervisor

163rd Street Improvement Council
02.2024 - Current

Housekeeping Supervisor

Refinery Hotel
05.2018 - 01.2023

Housekeeper

LaGuardia Marriott
12.2016 - 02.2018

Restaurant Manager

Dunkin Donuts
09.2013 - 08.2016

Guest Service

Marriot Hotel
06.2009 - 11.2012

Samuel Gompers High School

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Tiffany Garrett