Terri Griffin
New York
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Skills
- Customer Relationship Management (CRM)
- Office equipment proficiency
- Written and oral communication
- Call Management
- Data entry proficiency
- Multitasking and Organization
- Problem-Solving
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Product and service knowledge
Work History
Lead Sales Associate
Apollo Theater Foundation Inc
12.2021 - 03.2024
- Increased sales revenue by developing and maintaining strong relationships with clients.
- Trained new sales associates to ensure consistent performance across the team.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend and holiday shifts.
Customer Service Representative
Capsule Pharmacy
04.2019 - 11.2021
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Enhanced customer satisfaction by providing top-notch pharmaceutical assistance and addressing concerns promptly.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
Guest Services Associate
Nordstrom
08.2017 - 02.2019
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
Human Resources Call Center Representative
JP Morgan & Chase
03.2014 - 07.2017
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Assisted HR in maintaining accurate employee records for seamless integration with the payroll system.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Partnered with Human Resources to administer benefit programs effectively, such as retirement plans and health insurance contributions.
Accomplishments
- Telephone Service - Professionally processed 90+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Achieved 98% in customer satisfaction surveys company-wide with accuracy and efficiency.
- Promoted three times within the same company, under a two year span.
Education
High School Diploma -
NYC Museum School
New York, NYWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridSimilar Profiles
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