Catthy Nguyen
Tucson,AZ
Summary
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop computer and customer skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Content Moderator
Alorica
12.2024 - 10.2025
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Conducted quality control, ensuring content complies with local policies and regulations.
- Possessed high levels of professionalism and upkeep unbiased opinions.
- Increased experience in overcoming unexpected difficulties and using logical problem solving skills.
Digital Associate – Online Shopper
Walmart
05.2024 - 12.2024
- Filling and dispensing online orders to customers and delivery drivers.
- Ensure accuracy when choosing items for online orders.
- Handles technology daily and chooses proper substitutions when an order is not available in store or in store.
- Consults with customers to ensure accuracy and customer satisfaction.
- Resolved customer complaints and processed customer orders while exceeding expectations.
Account Associate
VXI Global Solutions
10.2023 - 05.2024
- Enhanced customer satisfaction by promptly addressing concerns, providing accurate information and guiding customers to extended resources regarding their concerns when required.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Followed a vigorous verification process and procedures to ensure customer account safety and protection.
- Actively listened to customers, handled concerns quickly and escalated major issues to management.
Content Moderator
Alorica
01.2023 - 08.2023
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Conducted quality control, ensuring content complies with local policies and regulations.
- Possessed high levels of professionalism and upkeeps unbiased opinions.
- Increased experience in overcoming unexpected difficulties and using logical problem solving skills.
Assistant Manager
Little Caesars
07.2022 - 04.2023
- Providing great customer service and working in a team oriented environment with a great attitude
- Working fasted paced and multi-tasking with many different stations. Prepping, cooking, dishwashing and serving food.
- As an assistant manager, it is important to communicate with the staff and to be respectful and assertive. As well as handling problems that the workers and customers might have with a quick and satisfying solution.
Education
High School Diploma -
Central High School
Phoenix, AZ05.2020
Skills
- Call center operations
- Customer relations
- Microsoft outlook
- Retail store support
- Punctuality and reliability
- Multitasking and organization
Timeline
Content Moderator
Alorica
12.2024 - 10.2025
Digital Associate – Online Shopper
Walmart
05.2024 - 12.2024
Account Associate
VXI Global Solutions
10.2023 - 05.2024
Content Moderator
Alorica
01.2023 - 08.2023
Assistant Manager
Little Caesars
07.2022 - 04.2023
High School Diploma -
Central High School
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