Tsering Sherpa
Victor,ID
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Lead Customer Service Agent
American Airlines ( Envoy Air)
07.2022 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely using scanning equipment.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
- Coordinated ground crew activities to complete objectives on schedule.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated equipment while observing standard safety procedures.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Transferred luggage from aircraft to collection areas safely using tug and baggage cart equipment.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Stocked aircraft cabins with necessary equipment and supplies.
- Connected electrical power unit and hoses to aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Guided aircraft into and out of parking positions using hand signals.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Deiced aircraft before takeoff for safety during inclement weather.
- Helped train new employees in safe practices and warehouse procedures.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Sold, printed, and issued tickets to guests.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Checked baggage at gate and loaded onto ramp.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Reviewed associate performance to identify training needs.
Manager of Operations
Everest MoMo Shack LLC
01.2019 - Current
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Actively participated in ongoing customer service programs.
- Led and directed team members on effective methods, operations and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Interacted positively with customers while promoting hotel facilities and services.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Carefully interviewed, selected, trained and supervised staff.
- Evaluated suppliers to maintain cost controls and improve operations
- Increased profit by streamlining operations
- Directed initiatives to improve work environment, company culture or overall business strategy
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
Court Appounted Special Advocate (Volunteer)
Cache County
01.2020 - 12.2021
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Advocate for the best interests of abused and neglected children in court and other settings.
- Gather information, review documents and records, and interview the children, family members, and professionals in their lives.
- Recommend services and monitor case plans and court orders.
- Responsible for representing foster care children's beliefs, concerns, and thoughts in court while they are placed under foster care or in adoptive homes.
- Responsible for coordination and collaborating with CASA supervisor, Child Protective Services, Lawyers, Foster parents, and Biological parents.
- Maintained case history records and prepared reports.
- Recommend temporary foster care and advice foster or adoptive parents.
- Evaluate personal characteristics and home conditions of foster homes or adoption applicants
- Participated in ongoing continuing education regarding child abuse, addictions, and family therapy.
Cashier
Aspens Market
04.2012 - 10.2012
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Reviewed new promotions and monitored price changes.
- Checked personal identifications during alcohol and tobacco sales.
- Tallied cash drawer at beginning and end of each work shift.
- Stocked, tagged and displayed merchandise as required.
- Processed customer refunds and exchanges according to established guidelines.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns
- Welcomed customers and helped determine their needs
- Greeted customers entering store and responded promptly to customer needs
- Restocked and organized merchandise in front lanes
- Collected and authorized payments of guests
- Created price tags and merchandise signs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Checked personal identifications during alcohol and tobacco sales
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Mount Hermon School
Darjeeling, India12.2006
Associate of Science - Criminal Justice
Utah State University
Logan, UT06.2022
Bachelor of Science - Sociology
Utah State University
Logan, UT12.2025
Skills
- Natural leader
- Purchasing and procurement
- Sales background
- Staff Management
- Operations management
- Fluent in [Hindi, Nepalese]
Timeline
Lead Customer Service Agent
American Airlines ( Envoy Air)
07.2022 - Current
Court Appounted Special Advocate (Volunteer)
Cache County
01.2020 - 12.2021
Manager of Operations
Everest MoMo Shack LLC
01.2019 - Current
Cashier
Aspens Market
04.2012 - 10.2012
Associate of Science - Criminal Justice
Utah State University
High School Diploma -
Mount Hermon School
Bachelor of Science - Sociology
Utah State University