Summary
Overview
Work History
Education
Skills
Accomplishments
Reference
Certification
Timeline
Generic

Thabiso Mkhululi Mabhena

Edina,United States

Summary

Seasoned food and beverage professional with over 9 years of experience in fine dining, casual eateries, and premium hotel establishments. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

Bowlero
01.2024 - Current
  • Supervise operations staff and keep employees compliant with company policies and procedures.
  • Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Assist the General manager with hiring, onboarding and training of new hires to fulfill business requirements.
  • Streamlined operational processes to enhance efficiency and reduce turnaround times.
  • Manage labor effectively, consistently within financial constraints.
  • Increase profit by streamlining operations.
  • Champion safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Implement quality control systems to boost overall product consistency and reliability.
  • Negotiate contracts with vendors and suppliers to obtain best pricing and terms.
  • Streamlined operational workflows, enhancing efficiency.
  • Analyzed performance metrics to identify trends, driving continuous improvement initiatives.

Assistant General Manager

TGI Fridays
06.2023 - 01.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Mentored and motivated team members to achieve challenging business goals.
  • Supervised daily operations to ensure adherence to company standards and customer satisfaction.
  • Developed training programs for new staff, enhancing service delivery and team performance.
  • Analyzed sales data to identify trends, informing strategic decisions for menu offerings and promotions.
  • Led initiatives to improve operational efficiency, resulting in streamlined workflows and enhanced productivity.
  • Implemented cost-control measures that reduced waste and optimized inventory management processes.
  • Coordinated cross-functional teams to execute marketing campaigns, driving increased foot traffic and revenue growth.
  • Mentored junior managers, fostering their development through performance feedback and career guidance.
  • Resolved customer complaints effectively, strengthening brand loyalty and improving overall guest experience.

Restaurant Manager/Food &Beverage Managmnt Trainee

Lela Restaurant, Sheraton Bloomington
10.2022 - 12.2023
  • Managed operations for the restaurant, plus a Starbucks and an executive lounge and supervised over 30 staff, including interviewing and hiring all new staff
  • Maintained a strong professional development program, creating individualized development plans with each employee and Managed groups and private dining, including corporate groups and small weddings.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Assistant Outlet Manager

Antika Qatar
12.2020 - 10.2022
  • Overseeing staff activities, training, scheduling, and evaluating employees. Addressing inquiries, resolving complaints, and ensuring customer satisfaction.
  • Assisting in achieving sales targets and managing revenue. Monitoring stock levels, ordering supplies, and conducting inventory checks.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
  • Oversaw daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Monitored competitor activities closely to identify potential threats or opportunities for growth within the marketplace continually adapting strategy accordingly.
  • Provided exceptional guest experiences by closely monitoring service quality and quickly resolving any issues that arose.
  • Maintained immaculate facility appearance by enforcing strict cleanliness guidelines for both front-of-house and back-of-house areas.
  • Supervised and effectively trained 19 employees to decrease process lags and boost productivity.
  • Reduced 18% shrinkage by closely monitoring inventory and security procedures.

Club Supervisor

Oxygene Club Doha, Qatar
04.2018 - 12.2020
  • Ensuring cleanliness, maintenance, and compliance with safety standard. Implementing merchandising strategies and coordinating promotional activities.
  • Preparing reports on sales, inventory, and staff performance. Supervise staff and train staff frequently.
  • Streamlined club operations through effective staff scheduling, task delegation, and resource allocation.
  • Reduced operational costs by negotiating vendor contracts and implementing cost-saving measures.
  • Collaborated with event planners to coordinate successful functions for club members and guests.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Ensured compliance with local regulations by maintaining proper licensing and permits for club operations.
  • Fostered a positive work environment among staff members through team-building activities and open communication channels.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Bolstered revenue by identifying new revenue streams and optimizing existing services.
  • Maintained an inviting atmosphere within the club facilities, ensuring cleanliness and orderliness at all times.
  • Completed bi-weekly payroll for 24 employees.

Stores Controller

Mariott Marquis City Center Doha, Qatar
12.2015 - 04.2018
  • Managed all 11 food and beverage outlets within the hotel, including an authentic Italian restaurant, a Brazilian steakhouse, and a sports bar.
  • Optimized warehouse space utilization by analyzing product movement patterns and adjusting storage layouts accordingly.
  • Maintained detailed documentation for compliance purposes, ensuring adherence to industry regulations.
  • Streamlined order processing for faster turnaround times, improving customer satisfaction rates.
  • Established strong relationships with vendors to ensure timely deliveries and resolve any supply chain issues promptly.
  • Contributed to company-wide cost-saving efforts by identifying opportunities for bulk purchasing discounts from suppliers.
  • Reduced stock discrepancies by conducting regular audits and reconciling physical counts with system data.
  • Implemented safety protocols to minimize workplace accidents, resulting in a safer work environment.
  • Improved order accuracy rates through meticulous recordkeeping and attention to detail during the picking and packing processes.
  • Accurately completed financial statement audits and thoroughly reviewed results.
  • Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
  • Managed outstanding balance amounts by evaluating reports and determining collection statuses.

Restaurant Captain

Round House Restaurant, Cape Town, South Africa
05.2015 - 12.2015
  • Long standing fine dining restaurant featuring contemporary French cuisine and fine wines.
  • Prepared salads and desserts in tableside service.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Implemented innovative menu ideas with the culinary team, resulting in fresh offerings that attracted new clientele.
  • Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
  • Liaised with the management team to address staff concerns and operational challenges, fostering a collaborative working environment.
  • Enforced proper hygiene practices among staff members as per health regulations.
  • Supervised section of 11 tables and assisted waitstaff by answering questions, taking orders, and offering suggestions.
  • Maintained cleanliness of overall dining room.
  • Set tables for basic and specialized services based on reservations.
  • Trained and mentored junior staff on best practices in customer service and food handling.
  • Conducted regular inventory checks, optimizing stock levels to minimize waste while meeting demand.
  • Led pre-shift meetings to align team objectives and promote a positive work environment among staff.
  • Greeted guests, answered questions about menu selections and offered drink pairings.

Education

Bachelor of Arts, Fine And Studio Arts -

University of Zimbabwe
Harare

Skills

  • Point of Sale (POS) system operation
  • Employee Retention
  • Performance Improvement
  • Wine and Alcohol Knowledge
  • Safe Food Handling
  • Inventory Management
  • Quality Control
  • Operational efficiency
  • Operations monitoring
  • Staff training
  • Operations oversight
  • Policies and procedures implementation
  • Employee motivation
  • Schedule management

Accomplishments

    Fact Dining Awards - People’s Favorite Night Club 2019 Oxygene Club Doha

    Fact Dining Awards - Best Outdoor Restaurant 2022 Antika

Reference

Upon Request

Certification

  • Food Safety Certificate (HACCP)
  • Alcohol Service Certification Marriott
  • Great Food Safe Food, Marriott Marquis City Centre Doha
  • TIPS Alcohol Certification
  • ServSafe Manager Certification
  • WSET (Wine & Spirits Education Trust)

Timeline

Operations Manager

Bowlero
01.2024 - Current

Assistant General Manager

TGI Fridays
06.2023 - 01.2024

Restaurant Manager/Food &Beverage Managmnt Trainee

Lela Restaurant, Sheraton Bloomington
10.2022 - 12.2023

Assistant Outlet Manager

Antika Qatar
12.2020 - 10.2022

Club Supervisor

Oxygene Club Doha, Qatar
04.2018 - 12.2020

Stores Controller

Mariott Marquis City Center Doha, Qatar
12.2015 - 04.2018

Restaurant Captain

Round House Restaurant, Cape Town, South Africa
05.2015 - 12.2015

Bachelor of Arts, Fine And Studio Arts -

University of Zimbabwe

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