Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

THABISO NDIRAYA

Tulsa,Oklahoma

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Program Manager - Healthcare Navigation

Tulsa CARES
07.2022 - Current
  • Assisted in piloting the health insurance navigation program at Tulsa CARES
  • Managed and supervised daily program operations, complying with policies and regulations
  • Produced weekly reports to key stakeholders to track program impact and relevant program metrics
  • Collaborated with surrounding clinics to establish a continuum of care for mutual clients
  • Participated in weekly Navigator stand-ups to increase support and reduce impediments for other assisters
  • Assisted over 50 clients in enrolling in marketplace or Medicaid health insurance coverage
  • Coached case managers on productivity strategies to accomplish challenging goals
  • Assisted other program directors in auditing case management documentation
  • Participated in weekly outreach events to educate and assist the general public about healthcare.gov and Medicaid
  • Maintained positive client relations by conducting motivational interviewing and meeting them where they are
  • Researched industry best practices in support of training development and program content
  • Devised creative solutions to critical client needs
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for stakeholders

Program Manager - Housing Care Coordination

Tulsa CARES
12.2021 - 07.2022
  • Used Excel to manage the Emergency Solutions Grant budget
  • Monitored the design and implementation of Tulsa's first Critical Time Intervention (CTI) project
  • Established CTI project procedures, creating and updating existing documentation to adopt and streamline processes
  • Developed CTI project plan for clients and staff to delineate objectives, timelines, and deliverables
  • Collaborated with staff to develop and execute data analysis/purging processes to ensure documentation remained up-to-date and relevant.
  • Coordinated care with external agencies to best support client needs
  • Conducted admissions assessments to determine client eligibility for the program
  • Built relationships and rapport to establish client needs, barriers, and goals
  • Collaborated with local resources to remove client barriers and reduce program dependency
  • Managed 2 program participants

Case Manager

Restore Hope Ministries
09.2020 - 01.2022
  • Used Excel to oversee grant activity and adhere to project budget
  • Collaborated with clients and staff to gather supporting material for grant reports, ensuring punctual delivery to secure continued funding
  • Managed a portfolio of over 100 clients
  • Coordinated with internal departments to address surrounding barriers that impact client housing security.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
  • Collaborated with an interdisciplinary team to determine timely delivery of services

Marketing Intern/Coordinator

RepairQ
05.2019 - 06.2020
  • Utilized Google Analytics to track KPIs for SEO campaigns
  • Used Zoho to manage email campaigns, customer relationships, and social media projects
  • Lead daily stand-ups to encourage transparency and accountability in team workflow
  • Assisted in creating written, video and image content for marketing channels
  • Scheduled social media postings to advertise products and generate site traffic
  • Researched competitor trends and interpreted findings, reporting conclusions to supervisor
  • Tracked key metrics and developed spreadsheets and data models

Education

Bachelor of Science in Marketing -

Oral Roberts University
05.2020

Skills

  • Healthcare Navigation
  • Market Research
  • Project Management
  • Pipeline Development
  • Grant and Budget Oversight
  • Strategic Communications
  • Google Suite
  • Microsoft Office
  • Wordpress
  • Zoho
  • Data Analysis
  • Compliance Enforcement

Certification

  • Professional Scrum Master (PSM 1), 11/2022
  • CMS Navigator Certification, 10/2022

Timeline

Program Manager - Healthcare Navigation

Tulsa CARES
07.2022 - Current

Program Manager - Housing Care Coordination

Tulsa CARES
12.2021 - 07.2022

Case Manager

Restore Hope Ministries
09.2020 - 01.2022

Marketing Intern/Coordinator

RepairQ
05.2019 - 06.2020

Bachelor of Science in Marketing -

Oral Roberts University

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THABISO NDIRAYA