Thabiso L. Batsell
McAllen,Texas
Summary
Highly motivated & results oriented masters level professional with ten plus years of field experience in managing programs from inception to implementation within the social services & healthcare sectors. Knowledgeable in analyzing programs, reviewing policies & regulations and work flows. Track record of implementing efficient organizational improvements, processes & maintaining compliance. Experienced in documenting reports & related recommendations informed by organization data.
Overview
14
14
years of professional experience
Work History
Sr. QC Coordinator
Maximus
Edinburg , TX
10.2022 - Current
- Assist with Program goals, objectives, performance indicators and monitor project achievement
- Conduct daily monitoring activities and audits to monitor quality assurance purposes and support project functioning
- Analyze quality assurance data to identify trends and implement corrective action plans
- Analyze and report on effectiveness of key initiatives and quality improvement efforts.
Grant Writer
Foster Care
, New York
01.2020 - 03.2023
- From Home
- Secured $15M for COVID Grant, Program (California &, ) as a freelance contractor for organization partners
- Documented effective Non- profit applications (Tax- exempt status)
- Assist organizations in maintaining compliance with procured funding & related contracts
- Completed state organization registration & 501C(3) compliance/ Taxes.
Customer Care Representative
Maximus
Edinburg, Texas
10.2022 - 02.2023
CCR
Spherion Staffing Agency
Edinburg, Texas
07.2022 - 10.2022
- Meet Quality Assurance (QA) and other key performance metrics
- Answer incoming calls in accordance with all performance standards, policy and procedures, and protocols
- Transfer/refer consumers to appropriate entities according to the established guidelines
- Respond to all inquiries consistent with confidentiality and privacy policies
- Escalate calls or issues to the appropriate designated staff for resolution
- Track and document all inquiries using the applicable systems.
Grants Management Coordinator
Salvation Army
McAllen, Texas
03.2022 - 07.2022
- Maintain organization contract compliance
- Point of Contact with Funders
- Source Funding & maintain budget compliance
- Document financial & program reports and relayed recommendations
- Analyze program performance data.
Director
Girls on the Run RGV
Brownsville, Tx
04.2018 - 11.2018
- Director
- Maintained Council compliance with policies & procedures
- Documented monthly & quarterly reports utilizing performance data
- Analyzed organization data and presented at monthly board meetings
- Sourced and maintained organizational funding
- Maintained organization budget
- Wrote proposals for grants, gifts and maintained contracts.
Program Director
Hope Family Health Center Program
, Tx
08.2015 - 04.2018
- Kept meticulous track of program outcomes
- Maintained accuracy in updating policies & compliance with federal (2 CFR 200), OMB Circulars & State standards
- Effectively monitored and reported on program process and outcomes
- Helped transition organization from a first time federal grant recipient into an exemplary recipient used as a model of compliance by funders
- Established high levels of compliance through-out the grant period
- Carried out quality improvement activities to improve workflow, processes and satisfaction levels
- Established positive relationships with funders and staff.
Planning & Evaluation Specialist III
Tropical Texas Behavioral Health
Edinburg, Texas
06.2009 - 07.2015
- Managed programs from the planning to the implementation stages
- Maintained exemplary compliance levels of social services, healthcare program contracts
- Implemented efficient compliance tools to monitor performance and identify areas of improvement & make related recommendations to management
- Excelled at managing program portfolios
- Provided relevant technical support to supervisors, managers & staff
- Utilized electronic records & systems to obtain, analyze and display data
- Documented impactful program reports
- Gained familiarity with the organization's operational, financial challenges and opportunities to improve organizational performance & compliance
- Helped to radically diversify the organization funding portfolio for sustainability.
Education
Master of Business Administration (MBA) -
University of Texas Rio Grande Valley (UTRGV)
01.2015 - 1 2019
Master of Arts - Social Work (MSW
University of Botswana
01.2003 - 1 2005
Bachelor of Social Work (BSW) - Social Work
University of Botswana
01.1998 - 1 2002
Skills
Knowledge of quality systems
Policy reinforcement
Teamwork and Collaboration
Dependable and Responsible
Multitasking Abilities
Quality control tests
[Tool] use
Excellent Communication
Training and Development
Timeline
Sr. QC Coordinator
Maximus
10.2022 - Current
Customer Care Representative
Maximus
10.2022 - 02.2023
CCR
Spherion Staffing Agency
07.2022 - 10.2022
Grants Management Coordinator
Salvation Army
03.2022 - 07.2022
Grant Writer
Foster Care
01.2020 - 03.2023
Director
Girls on the Run RGV
04.2018 - 11.2018
Program Director
Hope Family Health Center Program
08.2015 - 04.2018
Master of Business Administration (MBA) -
University of Texas Rio Grande Valley (UTRGV)
01.2015 - 1 2019
Planning & Evaluation Specialist III
Tropical Texas Behavioral Health
06.2009 - 07.2015
Master of Arts - Social Work (MSW
University of Botswana
01.2003 - 1 2005
Bachelor of Social Work (BSW) - Social Work
University of Botswana
01.1998 - 1 2002