Thad Donaldson
Peoria,AZ
Summary
Prosperous Sales with proven track record of delivering outstanding customer service and creative solutions to drive sales and profitability. Skilled in developing pricing and promotions and responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships.
Overview
14
14
years of professional experience
Work History
Internet Sales Consultant
Larry Miller Hyundai
06.2023 - Current
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Managed customer service inquiries and complaints for customer satisfaction.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Internet Sales Manager Finance Manager
Rodeo Kia
01.2022 - 06.2023
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Kept detailed records of sales and contracts.
- Trained sales staff on company procedures and salesmanship.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Internet Sales Director
Larry Miller Dodge Ram
12.2012 - 01.2022
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Kept detailed records of sales and contracts.
- Updated company website with deals and product packages.
- Trained sales staff on company procedures and salesmanship.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Consultant
Sands Chevrolet
02.2010 - 12.2012
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Created detailed sales presentations to communicate product features and market data.
- Trained and mentored new sales representatives.
Skills
- Client Relationship Development
- Insurance Understanding
- Price Structuring
- Retail Knowledge
- Sales Expertise
- Online Marketing
- Multitasking
- Discount Negotiation
- Microsoft Office
Timeline
Internet Sales Consultant
Larry Miller Hyundai
06.2023 - Current
Internet Sales Manager Finance Manager
Rodeo Kia
01.2022 - 06.2023
Internet Sales Director
Larry Miller Dodge Ram
12.2012 - 01.2022
Sales Consultant
Sands Chevrolet
02.2010 - 12.2012
Similar Profiles
Hailey BrownHailey Brown
Receptionist at Larry H Miller HyundaiReceptionist at Larry H Miller Hyundai
Austin TafoyaAustin Tafoya
Internet Sales Manager at Larry H. Miller Hyundai PeoriaInternet Sales Manager at Larry H. Miller Hyundai Peoria
Fracisco PalafoxFracisco Palafox
Automotive Mechanic at Larry H. Miller Hyundai PeoriaAutomotive Mechanic at Larry H. Miller Hyundai Peoria
Gloria KlugGloria Klug
VP of Marketing at Blue Cactus Consulting & Spectrum Technology SolutionsVP of Marketing at Blue Cactus Consulting & Spectrum Technology Solutions
Kylie YamamotoKylie Yamamoto
Emergency Department Technician at PIH Health Hospital - WhittierEmergency Department Technician at PIH Health Hospital - Whittier